Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Fabio Preza Rivera

Long Beach,CA

Summary

Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Associate

Zara Inditex
12.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Shift Leader

The Pie Hole - Los Angeles
09.2019 - 11.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

Server/Barista

GC Marketplace
11.2014 - 06.2019
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Cashier

Off The Hook Bar & Grill
01.2013 - 04.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

John H. Francis Polytechnic
Sun Valley, CA
06-2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Bilingual

Certification

CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Zara Inditex
12.2023 - Current

Shift Leader

The Pie Hole - Los Angeles
09.2019 - 11.2023

Server/Barista

GC Marketplace
11.2014 - 06.2019

Cashier

Off The Hook Bar & Grill
01.2013 - 04.2014

High School Diploma -

John H. Francis Polytechnic

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