Fabio Rodriguez
Yonkers,NY
Summary
Insurance broker and sales manager with strong expertise in strategic oversight, team leadership, and project management. Demonstrated ability to communicate effectively, solve complex problems, and negotiate favorable outcomes. Achievements include optimized workflows, increased productivity, and enhanced employee engagement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Automotive Sales Manager
Eastchester CJDR
Bronx, Ny
10.2023 - Current
- Established significant client rapport to promote customer loyalty.
- Trained and mentored new sales staff on product knowledge and customer engagement.
- Coached staff members on effective communication techniques when dealing with customers.
- Monitored team performance metrics to identify areas for training and improvement.
- Created reports detailing sales performance to present to upper management at weekly meetings.
- Collaborated across departments to enhance workflow efficiency.
- Managed daily operations of automotive sales team at Eastchester CJDR.
Health Insurance Broker
RitterIM
Bronx, NY
10.2022 - Current
- Secured Medicaid and Medicare health plan enrollments for clients.
- Performed needs assessments to determine appropriate insurance options.
- Partnered with healthcare providers to improve service delivery and communication.
- Employed CRM systems for efficient management of client interactions and records.
- Fostered customer relationships to drive renewals and referrals.
Senior Account Manager
T-Mobile
Bronx, NY
01.2018 - 09.2023
- Managed client accounts to enhance satisfaction and loyalty.
- Coached trainee associates to improve overall sales performance.
- Minimized customer wait time, resulting in increased service efficiency.
- Attended corporate and local events to promote company offerings.
- Ensured authentic customer experiences through personalized interactions.
- Collaborated on launches of new products, services, and processes.
- Reviewed product promotions to confidently drive sales initiatives.
- Generated daily sales figures to meet monthly revenue targets.
Sales Marketing Intern
Ice-Air
Mount Vernon, NY
09.2019 - 04.2020
- Managed sales representatives, enhancing overall efficiency in operations.
- Generated weekly reports on progress of marketing initiatives.
- Ensured accurate data tracking through maintenance of company database and CRM program.
- Designed and executed captivating social media campaigns to increase brand awareness.
- Produced compelling content for company brochures and website targeting specific audiences.
Education
BBA - Focus in Marketing & Project Management
The College of Westchester
White Plains, NY12-2019
Skills
- Communication skills
- Conflict resolution
- Time management
- Goal orientation
- Customer service
- Adaptability
- Attention to detail
- Needs assessment
- Employee coaching
- Budget management
- Operations management
- Proficient in ePaces
Certification
Certified New York State Life, Accident, & Health Insurance Agent, 10/20
References
Available upon request
Languages
Bi-Lingual (Spanish/English)
Coursework
- Principles of Marketing
- Statistics
- Principles of Management
- Principles of Selling
- Financial Accounting I
- Spreadsheet Applications (Excel)
- Business Law
- Personal Finance
- Accounting for Managers
- Marketing Management
- Principles of Finance
- Operations Management
- Management Applications and Theory
- Project Management Essentials
- Social Media Marketing & Advertising
Timeline
Automotive Sales Manager
Eastchester CJDR
10.2023 - Current
Health Insurance Broker
RitterIM
10.2022 - Current
Sales Marketing Intern
Ice-Air
09.2019 - 04.2020
Senior Account Manager
T-Mobile
01.2018 - 09.2023
BBA - Focus in Marketing & Project Management
The College of Westchester