Open To Work
Richard Stoll
PLAINFIELD,IL
Summary
Experienced in automotive sales management, focusing on optimizing sales processes and team performance. Utilizes strategic planning and customer relationship management to drive business growth and customer loyalty. Track record of fostering collaborative environments, and achieving sales targets through effective leadership and innovative sales strategies.
Overview
32
32
years of professional experience
Work History
Automotive Sales Manager
Laurel BMW of Westmont
Westmont
04.2003 - 12.2025
- Led team of 18 salespeople in new and used car sales.
- Maintained current knowledge of new product offerings.
- Facilitated inventory management and dealer trade operations.
- Collected data for daily and weekly reports, e-com and phone stats as well as WBYC.
- Led sales team to exceed monthly targets through effective training and strategic planning.
- Analyzed market trends to identify opportunities for growth and product positioning strategies.
- Conducted performance evaluations to mentor staff and align goals with organizational objectives.
- Coached individual team members on daily basis to maximize unit volume, gross profit and earnings potential.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
- Implemented employee training programs focused on product knowledge, negotiation tactics, and closing techniques to enhance overall sales team effectiveness.
- Assisted upper management in establishing annual budgets, setting realistic sales targets, and monitoring progress toward financial objectives.
- Developed strong relationships with lending institutions to secure competitive financing options for customers.
- Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
- Boosted team performance by conducting regular coaching sessions, performance reviews, and goal-setting exercises.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
- Evaluated competitor pricing strategies and adjusted dealership rates as needed to maintain a competitive edge in the market.
- Leveraged eLeads, CDK, DealerTrack, AutoTrader, TrueCar, KBB and other resources to drive new and used car sales.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Collaborated with marketing department to create targeted advertising campaigns that drove foot traffic to the showroom floor.
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
Finance Manager
Laurel BMW of Westmont
Westmont
04.1997 - 04.2003
- Analyzed customer credit applications to determine financing eligibility and loan terms
- Streamlined the financing process, improving turnaround time for customer approvals
- Collaborated with sales staff to identify opportunities for upselling financial products
- Evaluated and negotiated with financial institutions to secure competitive interest rates
- Monitored industry trends to adjust financing offerings in response to market changes
- Managed relationships with lenders, ensuring alignment with dealership goals and performance metrics
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Assisted customers with challenging credit histories in securing suitable loan options to facilitate vehicle purchases.
Automotive Sales Consultant
Laurel BMW of Westmont
Westmont, Illinois
01.1994 - 01.1997
- Delivered exceptional customer service, fostering long-term client relationships and repeat business.
- Negotiated pricing and financing options, ensuring competitive offers aligned with market trends.
- Implemented follow-up processes to maintain client communication post-sale, enhancing satisfaction and retention rates.
- Answered telephone and email inquiries from potential customers.
Education
Some College (No Degree) - Business
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Sales operations
- CRM platforms
- Inventory control
- Sales training
- Competitive analysis
- Profit maximization
- Closing deals
- Customer relationship management
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Detail-oriented
Accomplishments
General Manager University
Ft Lauderdale, FL - October 2022
BMW Center of Excellence
BMW Profiles and Achievements
Work History
01-2003
References
Christopher Creedon General Manager Mercedes-Benz of Westmont 630-857-6759
Patrick Womack President WeatherTech 773-991-4399
Denise Franco Controller Mercedes-Benz of Westmont 630-688-4615
Cary Dukes Finance Director Laurel BMW of Westmont 815-823-6997
Work Preference
Job Search Status
Open to workSalary Range
$150000/yr - $200000/yrTimeline
Automotive Sales Manager
Laurel BMW of Westmont
04.2003 - 12.2025
Finance Manager
Laurel BMW of Westmont
04.1997 - 04.2003
Automotive Sales Consultant
Laurel BMW of Westmont
01.1994 - 01.1997
Some College (No Degree) - Business
Southern Illinois University, Carbondale