Fabio Bryan Preza Rivera
Long Beach,USA
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Independent Contractor
Instawork
Long Beach, CA
11.2021 - Current
- Provided staffing solutions for various clients through Instawork platform.
- Coordinated shift schedules based on client needs and worker availability.
- Communicated effectively with clients to understand workforce requirements.
Sales Associate
Zara Inditex
Torrance, CA
12.2023 - 05.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Collaborated with team members to achieve daily sales goals and targets.
Shift Leader
The Pie Hole
Los Angeles, CA
09.2019 - 11.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Assisted in scheduling staff shifts and managing labor costs effectively.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
Server/Barista
GC Marketplace
Universal City, CA
11.2014 - 06.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Off The Hook Bar & Grill
01.2013 - 04.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
John H. Francis Polytechnic
Sun Valley, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Bilingual
Certification
- CPR Certified
- Food Handlers certified
Languages
Spanish, Native or Bilingual
Timeline
Sales Associate
Zara Inditex
12.2023 - 05.2025
Independent Contractor
Instawork
11.2021 - Current
Shift Leader
The Pie Hole
09.2019 - 11.2023
Server/Barista
GC Marketplace
11.2014 - 06.2019
Cashier
Off The Hook Bar & Grill
01.2013 - 04.2014
High School Diploma -
John H. Francis Polytechnic