Fabiola Dominguez
Houston,TEXAS
Summary
Dynamic and dedicated professional with extensive experience in customer service at OTG Management JFK Airport. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in cash handling and maintaining a clean environment, consistently achieving positive feedback and fostering loyalty among customers.
Overview
6
6
years of professional experience
Work History
Cashier
OTG Management JFK Airport
08.2025 - 11.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and provided product recommendations.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled cash, credit, and debit transactions accurately to ensure smooth operations.
- Collaborated with team members to optimize workflow during peak hours.
- Monitored inventory levels at the register and communicated restocking needs promptly.
- Greeted customers entering store and responded promptly to customer needs.
Crew Member
Latrelles Management
09.2023 - 03.2025
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Maintained cleanliness and organization in dining area, adhering to health and safety standards.
- Assisted kitchen staff with food preparation, enhancing workflow efficiency during peak hours.
- Collaborated with team members to ensure timely order fulfillment and accurate communication of customer requests.
Host
Maxis Seafood
02.2020 - 12.2022
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Stocked, tagged and displayed merchandise as required.
Crew Member
SUBWAY®Restaurants
03.2022 - 06.2022
- Implemented promotional displays to drive sales and attract customers effectively.
- Resolved customer complaints professionally, ensuring satisfaction and repeat business.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Rma Houston Academy
Houston, TX05.2026
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Order taking
- Cash register systems
- Payment processing
- Merchandise restocking
Languages
Latin
Native or Bilingual
Timeline
Cashier
OTG Management JFK Airport
08.2025 - 11.2025
Crew Member
Latrelles Management
09.2023 - 03.2025
Crew Member
SUBWAY®Restaurants
03.2022 - 06.2022
Host
Maxis Seafood
02.2020 - 12.2022
High School Diploma -
Rma Houston Academy