FABIOLA GARCIA CERVANTES
Sunnyside,WA
Summary
Highly organized and dependable candidate with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to meet team goals. Seeking a full-time position that offers professional challenges to utilize exceptional interpersonal skills, excellent time management, and problem-solving abilities. Extensive experience as a Customer Service Representative, fluent in both English and Spanish. Committed to providing excellent service to current and new customers. Thrives in fast-paced environments and excels at attending to various customer service needs, including handling calls, addressing inquiries, resolving issues, and processing orders.
Overview
11
11
years of professional experience
Work History
Payroll Clerk
Wyckoff Farms
07.2023 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed new hire paperwork and documents.
- Verified timekeeping records and handled any discrepancies with employees.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Resolved issues arising from incorrect payments or missing information by collaborating with managers to gather necessary details promptly.
- Assisted in the preparation of year-end tax forms, including W-2s and 1099s, for timely distribution to employees.
Sales Associate
US Cellular Wireless
04.2023 - 07.2023
- Activated both contract and pre-paid wireless phones for customers by inserting new SIM cards , restoring content and establishing new payment accounts.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted, verified and handled bank deposits
- Entered customers information into payment system accurately for billing purposes.
- Completed customer registration paperwork, verifying customer personal info with legal paperwork
Wireless Sales Consultant
Wireless Advocates
03.2022 - 11.2022
- Provided exceptional services and pleasant shopping experiences to retail customers..
- Accepted and processed payments and purchases for new equipment using POS system.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Quoted prices, credit terms and other bid specifications.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
Supervisor
Carnitas Uruapan, Inc
09.2015 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Counted hours and Approved regular payroll submissions for employees.
Picker & Packer
Guimarra Vineyards
07.2017 - 06.2019
- Selected fruit to be harvested by studying size, shape, and color.
- Removed and discarded damaged fruits to improve harvest quality.
- Utilized appropriate tools to pick and trim fruits to quality standards.
- Weighed packaged items to calculate total weight.
- Assembled boxes, cartons and containers to package items.
- Labeled containers, container tags or products.
- Utilized adhesive labels and other materials to package items.
Cashier Manager
Los Amigos Market
06.2015 - 09.2016
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Operated POS cash register and equipment to collect payments.
- Tallied cash drawer at beginning and end of each work shift.
- Handled cash with high accuracy and took care to check bills for fraud.
- Met customer service goals and exceeded customer expectations.
Sales Manager
Celulares Salvatierra D.E
06.2014 - 06.2016
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Performed various money tranfer services to customers.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Utilized POS System to enter customer transactions and accurately record all sales.
- Identified and resolved discrepancies and errors in customer accounts.
- Evaluated consumer wireless usage and detailed current promotions and services to fit needs.
- Performed administrative duties, replenished stock, answered phones and filed paperwork.
- Traced and identified illicit proceeds deposited into financial institutions by analyzing financial documents.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Education
High School Diploma -
Arvin High School
Arvin, CA05.2015
Skills
- Verbal and Written Communication
- Registration Documents
- Cash Handling Accuracy
- Inventory Tracking
- Persuasive Selling
- Cash Register Operation
- Data entry
- Timekeeping management
- Wage calculation
- Confidentiality
- Dependable and adaptable
- Customer service
Timeline
Payroll Clerk
Wyckoff Farms
07.2023 - Current
Sales Associate
US Cellular Wireless
04.2023 - 07.2023
Wireless Sales Consultant
Wireless Advocates
03.2022 - 11.2022
Picker & Packer
Guimarra Vineyards
07.2017 - 06.2019
Supervisor
Carnitas Uruapan, Inc
09.2015 - 07.2020
Cashier Manager
Los Amigos Market
06.2015 - 09.2016
Sales Manager
Celulares Salvatierra D.E
06.2014 - 06.2016
High School Diploma -
Arvin High School
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