Fabiola Rios
Dallas,TX
Summary
Dynamic Shift Lead and Pharmacy Technician with a proven track record at Walgreens, enhancing pharmacy operations and customer satisfaction. Excelled in inventory management and customer service, significantly improving workflow and team motivation. Skilled in cash handling and issue resolution, consistently delivering results beyond expectations.
Overview
2
2
years of professional experience
Work History
Shift Lead
Walgreens
10.2023 - Current
Pharmacy Technician
Walgreens
07.2023 - 10.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Entered and processed patients' prescriptions into internal system.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Cashier
Walgreens
05.2023 - 07.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Diploma -
Sunset High School
Dallas, TX06.2011
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Inventory management
- Decision-making capacity
- Shift leadership
- Cash handling
- Customer service management
- Issue resolution
Languages
Spanish
Native or Bilingual
Timeline
Shift Lead
Walgreens
10.2023 - Current
Pharmacy Technician
Walgreens
07.2023 - 10.2023
Cashier
Walgreens
05.2023 - 07.2023
Diploma -
Sunset High School
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