Fabiola Tezen
Mattituck,NY
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Overview
5
5
years of professional experience
Work History
Server
Michealangelos Pizzeria
Mattituck, NY
03.2022 - Current
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Answered customers questions, recommended items, and recorded order information
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives
Customer Service Representative
State Farm
Shirley, NY
05.2022 - 01.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Buss girl
The Preston House restaurant & hotel
Riverhead, NY
09.2020 - 01.2022
- Reset and cleaned tables quickly to prepare for new customers
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests
- Worked well in diverse team settings by partnering with others to complete tasks
Computer Operator
InsuranceQuotes
California City, CA
02.2020 - 01.2021
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
- Maintained spreadsheets of data across multiple systems.
- Generated reports covering details about data, system operation, and error monitoring.
- Processed requests for service from internal and external customers.
- Optimized resource usage by efficiently allocating computer systems for various workloads and user needs.
Education
High school diploma - Commercial ROTC
Riverhead High school
RiverheadSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
Activities
- I enjoy sport
- Traveling
- Listening to music
- Sharing a great meal with friends
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
State Farm
05.2022 - 01.2023
Server
Michealangelos Pizzeria
03.2022 - Current
Buss girl
The Preston House restaurant & hotel
09.2020 - 01.2022
Computer Operator
InsuranceQuotes
02.2020 - 01.2021
High school diploma - Commercial ROTC
Riverhead High school