FABIOLA BORGIN
Naples
Summary
Detail-oriented healthcare professional with experience in coordinating patient intake and processing information efficiently. Proven ability to thrive in fast-paced environments while maintaining patient care and confidentiality. Committed to enhancing organizational efficiency and teamwork. Relocating to Vero Beach, FL.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake Coordinator
Stepping Stone Kids Therapy
Naples
04.2024 - Current
- Coordinated patient intake processes, ensuring accurate collection of medical histories and insurance information to support seamless patient access to care.
- Collected, verified, and processed client demographics, insurance payments, and referral information to facilitate efficient service delivery.
- Answered phone calls, emails, and provided new clients with the required paperwork to initiate service.
- Entered patient data into electronic systems, updating records and managing paperwork to maintain accurate patient information.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
Server
Olive Garden
Naples
09.2022 - 01.2024
- Upsold menu items and promoted daily specials to increase sales opportunities.
- Processed customer orders using the point-of-sale system, ensuring prompt service.
- Resolved customer inquiries and issues swiftly, improving overall satisfaction.
- Checked identification to verify if guests meet the minimum age to legally purchase or consume alcoholic beverages.
- Maintained cleanliness and organization of dining areas, creating inviting an inviting atmosphere.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
Crew Team Member
Domino's Pizza
Naples
10.2021 - 08.2022
- Greeted customers and delivered exceptional service.
- Took orders from customers and input selections into the store's computer system.
- Prepared and assembled pizza orders according to customer specifications.
- Operated cash register and processed transactions accurately, ensuring customer satisfaction.
- Collected credit card and cash payments to complete transactions for customer orders.
- Answered incoming phone calls, assisting customers with inquiries about the menu and store locations.
- Refilled and rotated items on shelves to maintain a well-stocked inventory.
- Followed health and safety regulations while handling food products.
Server/Cook assistant
Moorings Park
Naples
12.2017 - 11.2019
- Trained new servers on menu items and service standards to ensure consistent quality.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Processed food orders and handled dining reservations through resident phone calls.
- Monitored resident satisfaction during meals and resolved issues to enhance the dining experience.
- Communicated daily specials and provided information regarding policies and procedures.
- Prepared and labeled food items in accordance with health and safety standards
Education
High School Diploma -
International National Learning Academy
Naples, FL05-2016
Some College (No Degree) - Cosmetology
Lorenzo Walker Technical College
Naples, FLSkills
- Electronic health records
- HIPAA compliance
- Data entry accuracy
- Attention to detail
- Customer service
- Phone and email etiquette
- Active Listening
- Team Leadership
- Sales
- People relationship
Certification
Security Guard
Languages
Haitian Creole
Professional
Timeline
Intake Coordinator
Stepping Stone Kids Therapy
04.2024 - Current
Server
Olive Garden
09.2022 - 01.2024
Crew Team Member
Domino's Pizza
10.2021 - 08.2022
Server/Cook assistant
Moorings Park
12.2017 - 11.2019
High School Diploma -
International National Learning Academy
Some College (No Degree) - Cosmetology
Lorenzo Walker Technical College