Leeanna Butler
Ogden
Summary
Healthcare professional with extensive experience in managing patient intake processes and administrative functions. Known for strong focus on collaborative team efforts and achieving operational goals. Reliable and flexible in adapting to changing needs while applying effective communication and organizational skills.
Overview
17
17
years of professional experience
Work History
Intake Coordinator
Intermountain Homecare & Hospice
09.2023 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Contributed to a positive work environment through effective teamwork and open communication among colleagues.
MOS/front desk
Northern Utah cardiovascular associates
10.2019 - 07.2023
- Check in, check out patients, assist in patients charts, physicians scheduling, scanning, referrals/consults, phone etiquette
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Patient access
Ogden Regional Medical Center
09.2018 - 10.2019
- Registering patients working in the main entrance of hospital or in the ER registering, accessing patient accounts verify insurance plans, deductibles, co-pays and Pinancial responsibility, insurance veriPication working with insurance companies verifying authorizations and Pinancial responsibility, Pinancial counselor assisting patients with Pinancial obligations, payments, payment plans, taking payments
Customer service representative
Home Depot Contact Center
01.2017 - 09.2018
- Inbound customer chats, attending to customers orders, placing orders, assisting with product information
Environmental services
Ogden Regional Medical Center
09.2016 - 01.2017
- Cleaning patient rooms, labor and delivery, public areas, and ofPices
- Also assisted with lead role when supervisor was not present
Customer service representative
Teleperformance
08.2011 - 09.2016
- Inbound customer calls, Attending to customers issues, billing inquires, troubleshooting problems etc
- Smartchat-10/2014-Current: Take inbound chats from store representatives with assisting on customers accounts and troubleshooting
Life skills instructor
North Eastern Services
07.2009 - 09.2010
- Care taker, supervisor, Taking care of disabled elderly, and children n
- Teaching own responsibilities such bathing, life skills of cleaning and managing money to better themselves as an independent adult
Production
Deseret Industries
03.2008 - 10.2008
- Working on a production line, taking in merchandise donated from citizens, cleaning, going through products to sell
- Assisting with counting the till from the night before on the employees outcome of sales
Education
GED -
Washington High
Ogden, Utah05.2009
Skills
- Microsoft Word
- Excel (Intermediate)
- English
- Patient registration
- Data verification
- Insurance verification
- Electronic health records
- Customer service
- Referral processing
- Team collaboration
- Effective communication
- Microsoft office
- Data entry
- Multitasking and organization
- Confidentiality
- Scheduling appointments
- Patient scheduling
- Appointment scheduling
- Multi-line phone systems
- Follow-up skills
- Workflow optimization
Accomplishments
- Supervised team of 5 staff members.
Achievements Awards
- Honor roll
- Student body office
- Drill team
- Customer representative, mentoring, supervisor
Languages
English
Full Professional
Timeline
Intake Coordinator
Intermountain Homecare & Hospice
09.2023 - Current
MOS/front desk
Northern Utah cardiovascular associates
10.2019 - 07.2023
Patient access
Ogden Regional Medical Center
09.2018 - 10.2019
Customer service representative
Home Depot Contact Center
01.2017 - 09.2018
Environmental services
Ogden Regional Medical Center
09.2016 - 01.2017
Customer service representative
Teleperformance
08.2011 - 09.2016
Life skills instructor
North Eastern Services
07.2009 - 09.2010
Production
Deseret Industries
03.2008 - 10.2008
GED -
Washington High
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