MANAGEMENT
FABYANA BASTIEN
Virgin Islands Water & Power Authority T&D Line Department
St. Thomas,VI
Summary
Utility operations, work-management, affordable housing, and program administration professional with 9+ years of experience across public-sector and nonprofit environments. Current experience supporting electric Transmission & Distribution line operations includes crew scheduling, overtime and timekeeping coordination, daily work report tracking, work-order and service-order administration, trouble-call tracking, maintenance-order coordination, expense reporting, operational dashboards, records management, and cross-island crew/dispatch coordination. Additional background includes HUD-assisted housing, LIHTC, property management, ESG program administration, Yardi/HMS systems, audit-ready documentation, and leadership support.
10
Years of experience
1
Certification
2
Languages
Work History
Administrative Specialist
1 Year 1 Month- Coordinate administrative work-management activities supporting Transmission & Distribution line crews serving St. Thomas and St. John.
- Prepare and maintain crew schedules, track daily crew assignments, scheduled leave and vacancies, and coordinate schedule information with line leadership and Dispatch.
- Coordinate overtime documentation and timekeeping records, including payroll-related support, Excutime documentation, leave requests and supporting records.
- Track Daily Work Reports (DWRs), work orders, maintenance orders, service orders and trouble-call activity; identify documentation discrepancies and coordinate follow-up with appropriate personnel.
- Maintain operational tracking tools, status reports and dashboards for trouble calls, service orders, crew activity and departmental work management.
- Prepare and reconcile crew expense reports and supporting documentation for multiple line crews operating across St. Thomas and St. John.
- Coordinate work-order and material-related documentation and maintain organized records to support accurate job tracking, reporting and closeout.
- Serve as an administrative liaison among the Line Superintendent, supervisors, crews, Dispatch and other departments to communicate work status, documentation needs and operational updates.
- Prepare reports, memoranda, correspondence and confidential documents for leadership while supporting day-to-day T&D Line Department operations.
Case Manager / ESG Program Administration
2 Years 2 Months- Managed HUD Emergency Solutions Grants (ESG) program administration, including participant intake, eligibility determination, case management and ongoing support services.
- Maintained comprehensive participant records, client files and compliance documentation in accordance with HUD and grant requirements.
- Prepared program reports, tracked data and maintained audit-ready files for monitoring and funding.
- Coordinated with clients, community agencies and service providers to connect participants with housing, financial assistance and supportive services.
- Conducted follow-ups, documented progress, and ensured timely completion of required program goals and reporting deliverables.
General Manager
11 Months- Directed daily store operations, ensuring achievement of sales goals, performance metrics and operational standards.
- Managed and supervised store staff, including hiring, onboarding, training, scheduling, performance evaluations and daily task assignments.
- Coordinated payroll, maintained timekeeping records and ensured compliance with company policies, and labor regulations.
- Oversaw inventory management, merchandise presentation, stock replenishment and loss prevention procedures.
- Ensured excellent customer service, resolved customer concerns and maintained a positive shopping environment.
- Prepared operational reports, monitored store performance and implemented strategies to improve efficiency and sales.
- Maintained compliance with health and safety guidelines, visual merchandising standards and company procedures.
Property Manager
2 Years 4 Months- Managed daily operations of HUD-regulated affordable housing properties, ensuring compliance with federal, local and agency policies.
- Processed and maintained resident files, income certifications, recertifications, and eligibility documentation in accordance with HUD requirements.
- Used Yardi and HMS systems to manage tenant information, track unit status, process applications, and maintain accurate records.
- Conducted property inspections, prepared inspection reports and ensured timely completion of maintenance and corrective actions.
- Coordinated with contractors, maintenance staff and residents to address work orders and property issues.
- Prepared reports, maintained audit-ready documentation and supported compliance reviews.
- Enforced lease terms, handled resident relations and resolved issues in a professional and timely manner.
Clerical Assistant
3 Years 7 Months- Provided administrative and client-service support, including correspondence, filing, document processing, data entry, incoming calls and records management.
- Assisted with program documentation, client files and reporting for various agency programs, including housing and social services.
- Maintained organized records, scheduled appointments, and supported staff with day-to-day office operations.
- Prepared letters, forms and confidential documents, and ensured accurate data entry and filing systems.
- Supported case managers and program staff with intake, eligibility documents and client follow-ups.
Education
Bachelor of Science - Business Administration
- Credits Completed: 30
- GPA: 3.533
Skills
T&D / Utility Operations Support
Crew Scheduling & Resource Coordination
Trouble Call & Maintenance Order Tracking
Dispatch & Cross-Functional Coordination
HUD / Affordable Housing Programs
Yardi & HMS Housing Systems
Work Order & Service Order Tracking
DWR / Timekeeping / Overtime Administration
Operational Reports & Dashboards
Expense Reporting & Documentation
Records Management & Compliance
Microsoft Word
Excel & Outlook
Certification
- LIHTC Certification
- Certificate in Basic Property Management
- Diploma in Human Resources Management
- Diploma in Business Administration
Accomplishments
- President's List – Spring 2026
- Dean's List – Summer 2026
- Honor Roll – C-4 (Jun – Aug 2026)
- Honor Roll – C-3 (May – Jun 2026)
- Honor Roll – C-2 (Mar – Apr 2026)
- Honor Roll – C-1 (Jan – Mar 2026)
ADDITIONAL CREDENTIALS & LANGUAGES
English (Native)
French (Intermediate – B1)
Work Preference
Work Type
Full TimeTimeline
Administrative Specialist
Virgin Islands Water & Power Authority T&D Line Department
09.2025 - Current
Case Manager / ESG Program Administration
Catholic Charities of the Virgin Islands
06.2023 - 08.2025
General Manager
Claire's
06.2022 - 05.2023
Property Manager
Virgin Islands Housing Authority
02.2020 - 06.2022
Clerical Assistant
Catholic Charities of the Virgin Islands
06.2016 - 01.2020
Southern New Hampshire University
Bachelor of Science from Business Administration