Fadi Chona
Sterling Heights,MI
Overview
1
1
Certification
4
4
years of professional experience
Work History
Insurance Agent
Independent Broker
Troy, Michigan
06.2026 - 10.2026
- Advised clients on life, health, and property coverage options at independent brokerage.
- Assessed client needs and matched optimal policies from multiple carriers.
- Prepared quotes, applications, and policy documents for new insurance submissions.
- Clarified coverage terms, exclusions, and premium details to prospects, ensuring informed decisions.
- Assessed customer risk levels and recommended appropriate coverage options.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Built referral relationships through calls, meetings, and community outreach.
Telemarketer
Emortgage funding
Troy, Michigan
09.2025 - 05.2026
- Identified potential customers through cold calling and database research, increasing outreach opportunities.
- Managed outbound outreach to prospective borrowers for e-mortgage funding.
- Presented loan programs, rates, and financing options to callers.
- Coordinated appointments between loan officers and qualified prospects to streamline loan processing.
- Tracked follow-up communications on application status and document requirements to ensure timely support.
- Strengthened borrower engagement through timely outreach and clear loan guidance.
- Verified borrower contact details and updated mortgage lead information.
Gas Station Manager
bp-Eastpointe
Eastpointe, MI
02.2023 - 08.2025
- Professional Summary
- Customer-focused and experienced cashier with a strong background in gas station operations. Skilled in handling transactions, engaging with customers, and ensuring smooth store operations. Dedicated to providing excellent service and maintaining a positive work environment.
- Cashier.
- Provided friendly and professional customer service.
- Processed cash, credit, and debit transactions accurately.
- Assisted customers with inquiries and resolved concerns effectively.
- Maintained store cleanliness and restocked inventory as needed.
- Skills
- Strong communication and customer service skills
- Cash handling and register operation
- Ability to work efficiently in fast-paced environments
- Inventory management and stocking
- Problem-solving and teamwork
Education
High school diploma -
Warren Mott High School
Warren, MI05-2020
Skills
- Communication skills
- Cash register
- Sales
- Customer service
- Management
- Retail management
- Application processing
- Policy quoting
- Appointment setting
- Upselling
- Cold calling
- Insurance product promotion
Certification
- Valid Driver's License
- Life Insurance License - State of Michigan, West Virginia, Wisconsin, and South Carolina
Languages
Arabic - Expert, Chaldean - Expert
Timeline
Insurance Agent
Independent Broker
06.2026 - 10.2026
Telemarketer
Emortgage funding
09.2025 - 05.2026
Gas Station Manager
bp-Eastpointe
02.2023 - 08.2025
High school diploma -
Warren Mott High School