Fadi Sayegh
Macomb
Summary
Sales Associate with a proven track record at Zaza Exotic, excelling in customer service and relationship building. Recognized for boosting sales revenue through effective product recommendations and upselling techniques. Adept at resolving conflicts and fostering a positive shopping experience, ensuring customer satisfaction and loyalty. Reliable and goal-oriented team player.
Overview
2
2
years of professional experience
Work History
Sales Associate
Zaza Exotic
Roseville
01.2024 - Current
- Company Overview: Zaza Exotic Smoke Shop
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained inventory accuracy through regular stock checks and organization.
- Processed sales transactions efficiently, ensuring customer satisfaction.
- Provided product knowledge to customers, promoting informed purchasing decisions.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Implemented visual merchandising strategies to enhance product visibility and appeal.
- Resolved customer inquiries and concerns promptly, fostering a positive store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Zaza Exotic Smoke Shop
Sales Associate
Thevapporshoppe
Troy
02.2023 - 10.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Handled customer complaints in a professional manner.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Upsold additional items based on customer interests and needs.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
High School Diploma -
Henery Ford I I High School
11911 Clinton River Rd Sterling Heights, MI 48313Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Excellent people skills
- Relationship building
- Reliable and punctual
- Multi-tasking strength
- Client service
- Conflict resolution
- Sales expertise
- Product sales
- Sales strategies
- POS system operation
- Exceptional customer service
- Upselling
- Outgoing personality
- Professional demeanor
- Goal oriented
- Product recommendations
- Point of sale
- Inventory management
- Cash handling
- Sales transactions
- Product knowledge
- Upselling techniques
- Customer needs assessment
- Customer engagement
- Calm demeanor
Timeline
Sales Associate
Zaza Exotic
01.2024 - Current
Sales Associate
Thevapporshoppe
02.2023 - 10.2023
High School Diploma -
Henery Ford I I High School