Faduma Maday
Amarillo,TX
Summary
Dynamic and results-driven professional with a strong background in customer service at McDonald’s. Proven expertise in conflict resolution and money handling, consistently enhancing customer satisfaction and loyalty. Recognized for teamwork and professionalism, contributing to sales growth and a welcoming environment. Committed to maintaining high standards of service excellence.
Overview
9
9
years of professional experience
Work History
Cashier
McDonald’s
11.2015 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Security Officer
Allied Universal Security Services
01.2020 - 04.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
Cashier
Taco Bell
05.2018 - 09.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Jewelry Sales Associate
Walmart
08.2018 - 03.2020
- Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
- Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
- Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
- Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Conducted regular audits of displayed items, maintaining an accurate representation of available products for clientele.
- Streamlined inventory management processes to ensure accurate stock levels and easy access to merchandise.
- Enhanced store reputation through effective communication and relationship-building with clients.
Education
Cosmetology - Cosmetics
Clarendon College
Clarendon, TX05.2023
High School Diploma -
Palo Duro High School
Amarillo, TX05.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Written and verbal communication
- Professionalism and courtesy
- Conflict resolution
- POS system operations
- Sales expertise
Languages
Somali
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
01.2020 - 04.2023
Jewelry Sales Associate
Walmart
08.2018 - 03.2020
Cashier
Taco Bell
05.2018 - 09.2020
Cashier
McDonald’s
11.2015 - 02.2025
Cosmetology - Cosmetics
Clarendon College
High School Diploma -
Palo Duro High School
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