Fahad Afzal
Staten Island ,NY
Summary
Driven Manager with a proven track record at Naz’s Halal Restaurant, excelling in team leadership and complex problem-solving. Enhanced customer satisfaction and employee morale, significantly reducing turnover. Skilled in verbal and written communication, adept at managing budgets and optimizing inventory, ensuring business growth and high-quality service delivery.
Overview
3
3
years of professional experience
Work History
Manager
Naz’s Halal Restaurant
06.2023 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Sales Associate
Rumi Cafe
04.2022 - 04.2023
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Masters Of Business Administration - Project Management
Trine University
Detroit, MIBachelor Of Arts - Literature And Linguistics
University of Gujrat
Gujrat, Pakistan09.2020
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Effective Communication
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
English
Full Professional
Hindhi
Professional Working
Timeline
Manager
Naz’s Halal Restaurant
06.2023 - Current
Sales Associate
Rumi Cafe
04.2022 - 04.2023
Masters Of Business Administration - Project Management
Trine University
Bachelor Of Arts - Literature And Linguistics
University of Gujrat
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