Fahad Ahmed
ALEXANDRIA,VA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Customer Service Representative
Gmoneytrans
2020.06 - 2021.12
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed and updated databases to handle customer data.
Management Trainee Officer (MTO)
Dutch Bangla Bank
2016.01 - 2016.12
- Established open and professional relationships with team members, which facilitated communication and quickly resolved issues and conflicts.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Acted with integrity, honesty, and knowledge to promote the culture of the company.
- Analyzed customer feedback to identify areas for improvement.
Education
Master of Science - Information Technology
Washington University of Science And Technology
8133 Leesburg Pike # 230, Vienna, VA 22182 2001.05 -
MBA - Finance
Kumoh National Institute of Technology
61 Daehak-ro (yangho-dong), Gumi, Gyeongbuk 39177, 2001.05 -
BBA - Finance
East West University
A, 2 Jahurul Islam Ave, Dhaka 01212, Bangladesh 2001.05 -
Associate of Science - Science
Govt. Tolaram College
College Road, Allama Iqbal Road, Narayangonj 1400 2001.05 -
High School Diploma -
Adarsha School,narayangonj
১৫ Shahid Sabbir Alam Khandakar Rd, Narayangonj 2001.05 -
Skills
Time Management
Analytical and Critical Thinking
Organizational Skills
Quality Assurance
Relationship Building
Teamwork and Collaboration
Customer Relations
Computer Skills
Complaint resolution
CRM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Customer Service Representative
Gmoneytrans
2020.06 - 2021.12
Management Trainee Officer (MTO)
Dutch Bangla Bank
2016.01 - 2016.12
Master of Science - Information Technology
Washington University of Science And Technology
2001.05 -
MBA - Finance
Kumoh National Institute of Technology
2001.05 -
BBA - Finance
East West University
2001.05 -
Associate of Science - Science
Govt. Tolaram College
2001.05 -
High School Diploma -
Adarsha School,narayangonj
2001.05 -