Fahd Hussien
Havertown,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Redroof inn
Lancaster, PA
09.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Prepared detailed audit reports at the end of each shift.
- Received payments from customers via cash or credit cards.
Operations Manager, Banking Finance
EALB
Cairo, Egypt
10.2022 - 09.2023
- Developed and implemented operational processes to ensure compliance with banking regulations.
- Monitored daily operations performance and identified areas for improvement.
- Conducted regular meetings with staff to discuss customer service issues and resolve problems.
- Coordinated with other departments to implement changes in policies and procedures related to banking operations.
- Managed day-to-day activities such as transactions processing, account maintenance, and customer support.
- Provided guidance on foreign exchange regulations as they relate to international trade finance activities.
- Prepared reports summarizing trade finance operations and results.
- Evaluated documentation related to international payments for accuracy and completeness.
- Reviewed and processed trade finance transactions, including letters of credit, collections, guarantees and open account.
Banking Operations Specialist
EALB
Cairo, Egypt
04.2020 - 10.2022
- Processed customer deposits and withdrawals accurately, balancing cash drawer daily.
- Maintained confidentiality of bank records, transactions and customer information.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Reviewed documents for accuracy and completeness to ensure compliance with banking regulations.
- Conducted daily reconciliation of accounts, identified discrepancies and resolved issues in a timely manner.
- Performed cash management activities such as vault balancing and currency ordering.
Universal Teller
EGbank
Cairo, Egypt
10.2016 - 04.2020
- Processed customer transactions, including deposits, withdrawals and loan payments.
- Provided information to customers regarding account balances, products and services.
- Balanced cash drawer daily with accuracy.
- Verified customer identification for cash transactions.
- Assisted in opening new accounts and closing existing accounts.
- Performed maintenance on ATM machines when necessary.
- Maintained confidentiality of client information at all times.
- Reconciled discrepancies between systems or accounts quickly and accurately.
- Adhered to all applicable laws, regulations, policies and procedures related to banking operations.
- Handled large sums of money with care while maintaining security protocols.
- Educated customers on the benefits of using electronic banking services.
Education
Bachelor of Commerce - Accounting, Business Managment
Future Academy
Egypt07-2012
Skills
- Customer Service
- Cash Handling
- Project Management
- Departmental support
- Office Organization
- Staff Management
Accomplishments
- I was the youngest operation Manager in the history of the bank
Languages
Arabic
Native/ Bilingual
English
Full Professional
German
Limited
Spanish
Elementary
References
References available upon request.
Timeline
Front Desk Receptionist
Redroof inn
09.2023 - Current
Operations Manager, Banking Finance
EALB
10.2022 - 09.2023
Banking Operations Specialist
EALB
04.2020 - 10.2022
Universal Teller
EGbank
10.2016 - 04.2020
Bachelor of Commerce - Accounting, Business Managment
Future Academy
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