Summary
Overview
Work History
Education
Skills
About Me
Additional Information
Languages
Timeline
Generic

Fahiella Rubio Alba

Pompano Beach,FL

Summary

Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Overview

2
2
years of professional experience

Work History

Hostess

Papa's Raw Bar
01.2023 - Current
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Server

Kilwins Chocolates & Ice Cream
03.2022 - 09.2022
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
  • Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
  • Assisted in inventory management, reducing waste and optimizing product usage.
  • Contributed to increased sales by upselling toppings, waffle cones, and specialty items.
  • Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Collaborated with team members to maintain smooth operations during high-volume periods.
  • Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
  • Processed sales transactions for cash, debit, and credit purchases.
  • Prepared ice cream orders quickly while adhering to proper food safety guidelines.
  • Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.

Education

Cardinal Gibbons High School
Fort Lauderdale, Florida
05.2024

Skills

  • Food Running
  • Customer Service
  • Dining Area Maintenance
  • Reservations Management
  • Guest Seating
  • Menu Board Art
  • Phone Etiquette
  • Effective Multitasking
  • Customer Service Expertise

About Me

Student at Cardinal Gibbon High School (Grades 11 & 12) - Roman Catholic College-Preparatory School Fort Lauderdale, Florida.


Attended Northeast High School (Grades 9 & 10).


Soon to be a Freshman in college. I have a passion for Information Technology as well as Nursing. 

Additional Information

Extra Curricular Activities:


Habitat for Humanity (Grades 11 & 12)

Joined Habitat for Humanity which is an orgnanization focused on helping communities in need. Most recent projects include: building houses for low income families, renovating community play grounds, trash removal, and house renovation.


Helping the Hunger Club (Grades 10, 11, & 12)

Participated in community help focused on meal preparation and delivery to those in need and less fortunate.


Gymnastics

Exercise and flexibility has been way of life starting when I was 5 years old. The thrill of flying through the air and executing difficult routines became a passion. Competing various events not only challenged me physically, but is also shaped my character instilling discipline, perseverance, and drive for Excellence.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Hostess

Papa's Raw Bar
01.2023 - Current

Server

Kilwins Chocolates & Ice Cream
03.2022 - 09.2022

Cardinal Gibbons High School

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Fahiella Rubio Alba