FAHTANIAH CAESAR
Houston,US
Summary
Healthcare administrative professional with 12+ years supporting patient services across clinic environments. Oversee medical records, appointments, billing workflows, and compliance requirements. Delivered measurable results, including 20% fewer administrative errors and faster patient flow through process improvements.
Overview
1
1
Language
1
1
Certification
12
12
years of professional experience
Work History
Front Desk Receptionist
Blue Fish Pediatrics
05.2026 - Current
- Managed patient check-in, check-out, and demographic updates with accuracy and professionalism.
- Coordinated appointment scheduling, rescheduling, and cancellations to maintain efficient clinic flow.
- Verified insurance details and collected copays while supporting compliant front desk operations.
- Answered incoming calls, routed messages, and resolved parent inquiries with clear communication.
- Maintained organized patient records and protected confidential information in accordance with office procedures.
- Guided new front desk staff on scheduling systems, intake workflows, and service standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
PATIENT SERVICE REPRESENTATIVE (PSR)
Touchstone Imaging
03.2022 - 12.2025
- Supported medical staff with administrative duties, helping keep office operations organized and reducing administrative errors by 20%.
- Gave compassionate patient support, creating welcoming experience that improved patient satisfaction.
- Improved appointment scheduling, helping patient flow and lowering wait times.
- Worked with healthcare teams to improve patient care pathways, strengthening communication across departments and boosting efficiency.
- Kept medical records and correspondence accurate, supporting regulatory compliance and patient care.
- Improved patient engagement through follow-up protocols, increasing appointment adherence and overall satisfaction.
- Reviewed patient records and billing entries for accuracy, corrected discrepancies, and supported compliant documentation plus smoother insurance processing.
CLERICAL (PSR)
Motion Sports Medicine
08.2021 - 03.2022
- Coordinated patient scheduling and referrals, enhancing service efficiency and patient satisfaction.
- Ensured precise medical record management, optimizing billing accuracy and insurance processing.
- Served as a key contact for patient inquiries, delivering swift resolution and exemplary service.
- Provided empathetic support to patients throughout their treatment journey, fostering trust and enhancing overall patient satisfaction.
- Monitored patient feedback to identify service gaps, leading to actionable insights that enhanced operational efficiency.
- Collaborated with healthcare providers to ensure seamless communication, improving referral coordination and patient care outcomes.
PRIVATE CAREGIVER
Sunrise Senior Caregiver
03.2018 - 08.2021
- Delivered personalized care to elderly clients, enhancing their quality of life.
- Assisted with daily tasks, ensuring clients' comfort and safety at all times.
- Monitored health changes, promptly communicating with families and healthcare teams.
- Provided emotional support, creating a warm and trusting environment for clients.
- Managed transportation logistics, ensuring safe travel to appointments and events.
- Fostered strong relationships with clients, enhancing their emotional well-being and creating a nurturing environment.
- Monitored and documented client progress, ensuring timely communication with healthcare providers to facilitate optimal care outcomes.
- Coordinated with family members and medical professionals, ensuring comprehensive care plans were effectively implemented.
- Assessed client needs regularly, adapting care strategies to improve daily living activities and enhance quality of life.
PATIENT SERVICE REPRESENTATIVE (PSR)
Lenox Hill Radiology
08.2014 - 03.2018
- Scheduled and confirmed appointments for patients, ensuring that all necessary tests and procedures were accurately booked.
- Managed insurance verification processes and handled medical billing, improving revenue cycle management efficiency.
- Communicated with hospitals, labs, and physicians to ensure accurate information exchange and timely patient care.
- Streamlined appointment scheduling processes, leading to noticeable improvements in patient flow and reduced wait times.
- Coordinated with clinical teams to facilitate seamless patient transitions, strengthening communication and ensuring timely care delivery.
- Analyzed patient feedback to identify service gaps, implementing actionable strategies that resulted in marked gains in patient retention.
- Developed a digital check-in system, significantly reducing administrative burdens and improving operational efficiency.
- Provided compassionate support to patients, ensuring a welcoming environment that enhanced their experience and comfort during visits.
Education
SPT Completion - STERILE PROCESSING TECHNICIAN
Singleton Surgical Institute
09.2025
HIGH SCHOOL DIPLOMA - undefined
Christ the King Preparatory High School
Newark, NJ06.2012
Skills
- Patient Services (Expert), Scheduling (Expert), Medical Billing (Expert), Insurance Verification (Expert), Caregiving, Medical Records Management, Customer Service, Administrative Support, Microsoft Office, EHR Systems, Patient Advocacy, Team Collaboration, Time Management, Data Analysis, Healthcare Compliance, Patient Education, Telehealth Coordination, Crisis Management, Empathy Training, Leadership, Regulatory Knowledge, Multitasking, Attention to Detail, Problem Solving, Interpersonal Skills
Personal Information
Title: Patient Service Representative
LANGUAGES
English (Native), Spanish (Novice).
Certification
Sterilize Processing Technician
Timeline
Front Desk Receptionist
Blue Fish Pediatrics
05.2026 - Current
PATIENT SERVICE REPRESENTATIVE (PSR)
Touchstone Imaging
03.2022 - 12.2025
CLERICAL (PSR)
Motion Sports Medicine
08.2021 - 03.2022
PRIVATE CAREGIVER
Sunrise Senior Caregiver
03.2018 - 08.2021
PATIENT SERVICE REPRESENTATIVE (PSR)
Lenox Hill Radiology
08.2014 - 03.2018
HIGH SCHOOL DIPLOMA - undefined
Christ the King Preparatory High School
SPT Completion - STERILE PROCESSING TECHNICIAN
Singleton Surgical Institute