Faisa Shekhow

Denver,CO

Overview

years of professional experience

Brookdale Assisted Living

12.2023 - 01.2024

Trained new team members on restaurant procedures, menu items, and performance strategies.
Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.

UC Health Emergency Room

09.2021 - 12.2023

Maintained patient and hospital confidentiality.
Ensured timely completion of assigned tasks by prioritizing duties based on urgency and importance.
Enhanced facility cleanliness by implementing efficient waste disposal and recycling procedures.
Conducted hazardous waste management studies.

Lowry Park Apartments

05.2019 - 04.2020

Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
Oversaw office equipment maintenance to support continuous and uninterrupted operations.

University of Colorado Denver

Aurora, CO

Arabic

Full Professional

Somali