Faith Agboma
St Louis ,MO
Summary
Driven by a passion for enhancing customer experiences and fostering fitness goals, I leveraged my sales expertise and exceptional people skills at Prime 9 to significantly increase customer satisfaction. My proactive approach in customer service and adeptness in multitasking have consistently resulted in positive outcomes, embodying a results-oriented mindset ,contributed in my ability to build strong relationships, coupled with a solid foundation in problem-solving and teamwork . This has also played a significant role in building a loyal client base. A Detail-oriented team player with strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
Certification
Work History
SALES ASSOCIATE
Prime 9
11.2023 - 05.2024
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy. - Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
GROUP EXERCISE INSTRUCTOR
Planet Fitness
09.2022 - 11.2023
- Coached clients on proper techniques to obtain maximum benefits and prevent injuries.
- Maintained up-to-date knowledge on fitness trends and industry advancements by attending workshops, conferences, and webinars.
- Enhanced participant satisfaction by tailoring exercise routines to suit individual needs and preferences.
- Performed fitness assessments of all new clients.
- Developed lasting relationships with participants, resulting in a loyal following of clients who frequently attended classes.
- Developed strong rapport with participants, fostering a positive environment that encouraged commitment to fitness goals
- Led group exercise sessions, such as barre and hiit classes
- Interacted with individual participants in group fitness settings to cultivate and maintain positive relationships.
- Streamlined class scheduling process by working closely with gym management to optimize instructor availability and room usage.
PERSONAL TRAINER
Blink Fitness
01.2021 - 08.2022
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Trained clients during strength training, cardio vascular exercise, and stretching
- Developed customized fitness plans for wide range of clients to expand services.
- Developed healthy eating meal plans for clients to provide holistic approach
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients overall well being
- Assisted clients with personal fitness goals through realistic objectives
- Educated clients on importance of proper nutrition to reach fitness objectives.
FITNESS COACH
LA Fitness
09.2019 - 05.2020
- Educated clients on proper exercise technique, reducing the risk of injury while maximizing workout effectiveness.
- Developed strong member relationships with caring and collaborative approach.
- Provided coaching about healthy lifestyle strategies.
- Instructed on proper use of equipment for safety of all members.
- Modified workout plans according to fitness levels and medical considerations.
- Managed scheduling of personal training sessions, accommodating changes when necessary to ensure client satisfaction.
- Delivered high-quality group fitness classes, ensuring a safe and enjoyable experience for all participants.
- Remained current with fitness trends and techniques to provide the latest and most impactful workouts for clients
- Used music to motivate and energize classes.
Education
Bachelor Of Arts - Mass Communication
Babcock University
Ogun State Nigeria 07.2017
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Exceptional customer service
- Relationship Building
- Outgoing Personality
- Verbal/written communication
- Sales expertise
Certification
Certified personal trainer and nutritionist
Certified Re designer and organizer
Languages
Spanish
Elementary
Italian
Elementary
Timeline
SALES ASSOCIATE
Prime 9
11.2023 - 05.2024
GROUP EXERCISE INSTRUCTOR
Planet Fitness
09.2022 - 11.2023
PERSONAL TRAINER
Blink Fitness
01.2021 - 08.2022
FITNESS COACH
LA Fitness
09.2019 - 05.2020
Bachelor Of Arts - Mass Communication
Babcock University
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