Faith Bratcher
Brownsburg,IN
Summary
Accomplished Front Desk Receptionist with a proven track record at Massage Envy, enhancing customer satisfaction through exceptional service and efficient appointment scheduling. Skilled in sensitive information handling and team collaboration, I excel in creating welcoming environments and streamlining administrative workflows. My dedication to detail and strong listening skills have consistently improved team performance and customer experiences.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Salvage & Co
10.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
Massage Envy
03.2024 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Shift Manager
Brownsburg 8 Movie Theater
01.2023 - 02.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
Brownsburg High School
Brownsburg, IN2024
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Team collaboration
- Appointment scheduling
- Sensitive information handling
- Confidentiality handling
Timeline
Front Desk Receptionist
Salvage & Co
10.2024 - 01.2025
Front Desk Receptionist
Massage Envy
03.2024 - 08.2024
Shift Manager
Brownsburg 8 Movie Theater
01.2023 - 02.2024
Brownsburg High School
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