Faith Brothers
Lebanon,OR
Summary
Dynamic Business Office Manager with a proven track record at Timberwood Court Memory Care, excelling in organization, deadline management, and problem-solving. Facilitating financial compliance and streamlined payroll processes while fostering teamwork and collaboration. Adept at records management, ensuring efficient operations and superior customer service in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Business Office Manager
Timberwood Court Memory Care
Albany, OR
10.2017 - Current
- Facilitate timely processing of invoices, ensuring prompt vendor payments and compliance with financial budgets.
- Assist with oversight of 48+ resident billing accounts to facilitate timely payments. Support resolution of disputes and manage payment plans, refunds, and long-term care insurance reporting. Provide updates to the Department of Human Services regarding resident issues and concerns. Aide in addressing aging-related issues and contribute to collections efforts.
- Management and over site of 45+ employee timecards and PTO requests to facilitate accurate payroll processing. Assist staff with payroll inquiries, including direct deposit and tax updates.
- Facilitate onboarding process for all new hires by organizing documentation and verifying compliance with state regulations. Support processing of employee status changes and maintain accurate employee files. Coordinate annual training sessions of 16 hours per employee to meet compliance requirements, as well as facilitate our state required monthly fire, life, and safety training.
- Assist with human resources tasks related to coaching and counseling for staff. Support tracking of attendance and adherence to policies. Aid in processing leave of absence requests and monitoring status. Help manage and track worker compensation claims. Assist with annual OSHA tracking and reporting.
- Assist in organizing and filing all office documents. Support maintenance of front lobby cleanliness and stocked refreshments. Manage incoming orders and ensured proper storage.
- Manage all incoming calls, efficiently forwarding inquiries and taking detailed messages. Assisting with all customer service and visitor related needs ensuring a calm and comfortable environment.
Resident Care Coordinator
Timberwood Court Memory Care
Albany, OR
08.2015 - 10.2017
- Coordinated up to 48 resident care plans ensuring individualized attention and support for each resident.
- Facilitated communication among families, staff, and healthcare providers to enhance care delivery.
- Monitored resident activities and behaviors to identify needs and adjust care strategies accordingly.
- Developed training materials for staff on best practices in memory care techniques and resident engagement.
- Coordinated the resident admission and discharge process, ensuring a smooth transition and minimizing stress for residents and families.
Medication Technician
Timberwood Court Memory Care
Albany, OR
07.2012 - 08.2015
- Executed medication administration in strict accordance with prescribed schedules and safety protocols.
- Oversaw communication with health care providers and facilitated medication and treatment order processing.
- Supervised on-shift caregivers to ensure timely delivery of quality care and optimal job performance.
Caregiver
Timberwood Court Memory Care
Albany, OR
07.2011 - 07.2012
- Assisted residents with daily living activities, ensuring comfort and dignity.
- Engaged residents in cognitive activities, promoting mental stimulation and social interaction.
- Monitored health conditions, promptly reporting changes to nursing staff for timely intervention.
Education
High School Diploma -
Jubilee Christian Academy
Pensacola, FL2005
Skills
- Deadline management
- Records management
- Multitasking and organization
- Problem-solving abilities
- Administrative support
- Customer service
- Teamwork and collaboration
Timeline
Business Office Manager
Timberwood Court Memory Care
10.2017 - Current
Resident Care Coordinator
Timberwood Court Memory Care
08.2015 - 10.2017
Medication Technician
Timberwood Court Memory Care
07.2012 - 08.2015
Caregiver
Timberwood Court Memory Care
07.2011 - 07.2012
High School Diploma -
Jubilee Christian Academy