Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Burnett-Hennings

Buffalo,New York

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of tasks and people while sustaining satisfactory relationships with customers.

Overview

2
2
years of professional experience

Work History

Cashier

KFC Restaurant
Buffalo, NY
08.2023 - Current
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Reviewed completed work to verify consistency, quality and conformance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.

PCA

Venture Forthe
Buffalo, NY
01.2022 - 06.2023
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Performed light housekeeping duties such as changing bed linens, doing laundry, washing dishes and vacuuming carpets.
  • Assisted clients with medication management by reminding them to take medications on time as prescribed by the doctor.
  • Transported clients from one location to another in an efficient manner.

Dietary Clerk

Sisters of Charity Hospital
Buffalo, NY
01.2022 - 01.2023
  • Provided nutrition education to patients upon request.
  • Maintained routine meal schedules and serving times.
  • Served specific meals to patients with special dietary needs.
  • Reviewed patient medical histories and laboratory results to identify nutrient deficiencies or issues related to diet.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.

Education

GED -

Global Concepts Charter School
30 Johnson St, Lackawanna, NY 14218
06-2021

Master of Arts - Psy

Medaille College
Buffalo, NY

Skills

  • Customer Service
  • Inventory Control
  • Product Knowledge
  • Conflict Resolution

Timeline

Cashier

KFC Restaurant
08.2023 - Current

PCA

Venture Forthe
01.2022 - 06.2023

Dietary Clerk

Sisters of Charity Hospital
01.2022 - 01.2023

GED -

Global Concepts Charter School

Master of Arts - Psy

Medaille College

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Faith Burnett-Hennings