FAITH BUTLER
Hialeah,FL
Summary
Detail-oriented Account Coordinator experienced in managing high-volume, time-sensitive requests from initiation to resolution. Achieved operational efficiency through effective order processing, contractor scheduling, and communication between landlords, vendors, and internal teams. Committed to enhancing workflows and customer satisfaction while leveraging proficiency in Salesforce and office technology.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Account Coordinator
Keep Supply
03.2026 - Current
- Managed quote follow-up, ensuring timely responses and clear pricing updates for sales teams.
- Coordinated account communications to resolve order issues and maintain accurate customer records.
- Processed purchase orders, invoices, and billing adjustments with strong attention to detail.
- Maintained CRM data, updating account information and transaction history for reporting accuracy.
Property Specialist
Russell Cellular
09.2023 - 09.2026
- Oversaw maintenance projects for 300 stores in region, ensuring timely completion and operational readiness.
- Communicated issues with landlords and vendors to facilitate prompt resolutions and maintain relationships.
- Maintained status updates with store managers and contractors on deliveries and services to support operational continuity.
- Process time-sensitive supply orders to maintain consistency across all of my stores.
Consumer Loan Specialist
Sunloan & Tax Service
06.2021 - 09.2023
- Processed loan applications and assessed creditworthiness for new and refinanced loans.
- Provide tax solutions for the 2021 tax year.
- Conducted collection and solicitation calls to follow up on outstanding accounts.
- Processed payments and made deposits accurately to maintain financial records.
- Promoted and up-sold loan insurance and related services to clients.
Customer Service Manager
Jani-King
03.2020 - 06.2021
- Ensured customer satisfaction across 120+ accounts.
- Conducted 80+ cold calls daily to secure new business appointments.
- Process forms to maintain consistency from the Franchise Owners that clean the accounts.
- Processed payroll checks for employees to ensure timely compensation.
- Led daily morning meetings to align team objectives.
Closing Manager
Icing by Claire's
03.2016 - 03.2020
- Lead the team throughout the day, answering questions and handling issues.
- Led team daily, addressing questions and resolving issues to ensure smooth operations.
- Conducted training sessions for new hires to ensure they understood company procedures.
- Maintain the store, keeping it clean and stocked.
- Sold and upsold products based on customer needs, enhancing customer satisfaction and driving sales.
Education
High School Diploma -
Willard High School
Willard, MO05-2016
Skills
- CRM software
- Order management
- Property Management
- Cold Calling
- Upselling
- Order processing
- Sales enhancement
- Client Outreach
- Problem solving
- Training
- Bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Account Coordinator
Keep Supply
03.2026 - Current
Property Specialist
Russell Cellular
09.2023 - 09.2026
Consumer Loan Specialist
Sunloan & Tax Service
06.2021 - 09.2023
Customer Service Manager
Jani-King
03.2020 - 06.2021
Closing Manager
Icing by Claire's
03.2016 - 03.2020
High School Diploma -
Willard High School