Faith Chapman
Livonia,MI
Summary
Reliable, adaptable professional with a background in customer service, staff training, and order quality checks. Recognized for a positive attitude, organized work habits, and strong support for managers, helping maintain productivity, safety, and high service standards.
Overview
4
4
years of professional experience
Work History
Shift Lead
Planet Fitness
Northville, Michigan
04.2023 - Current
- Resolved customer complaints promptly and professionally, enhancing customer satisfaction.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Delivered strong customer service while maintaining a positive attitude during shifts.
- Organized work environment by effectively delegating tasks to staff, improving operational efficiency.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Supported training for new employees on shift procedures and daily operations.
- Upheld company standards and compliance requirements for operations.
- Managed inventory by monitoring stock levels, ordering supplies as needed, and ensuring product quality met standards before use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
Education
Associate of Business Administration -
Schoolcraft College
Livonia, MI06-2027
High School Diploma -
Churchill High School
Livonia, MI06-2024
Skills
- Customer service
- Team leadership
- Inventory management
- Employee training
- Conflict resolution
- Multitasking
- Customer relations
- Credit card payment processing
- Team development
- Staff training
- Critical thinking
Timeline
Shift Lead
Planet Fitness
04.2023 - Current
Associate of Business Administration -
Schoolcraft College
High School Diploma -
Churchill High School