Faith Davis
Douglas,GA
Summary
Proven Front Office Assistant at Affinity Foot And Ankle Specialists, adept in HIPAA compliance and insurance verification, showcases exceptional problem-solving and communication skills. Elevated client retention through outstanding service, leveraging listening abilities and organizational prowess for efficient operations. Achieved significant improvements in patient experience and operational efficiency. An Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with driven mindset for a future in the Pharmaceutical industry.
Overview
2
2
years of professional experience
Work History
Front Office Assistant
Affinity Foot And Ankle Specialists
2023.05 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Increased client retention by providing exceptional service while managing check-in and check-out processes of approximately 30 patients a day.
- Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.
- Inputted accurate patient insurance, billing and payment information in EMR.
- Contributed to HIPAA compliance efforts by ensuring secure storage, transmission, and handling of sensitive patient information within the EMR system.
Shadowing Student
Coffee Regional Medical Center
2021.12 - 2022.12
- Observed surgical and in office job actions of a local OB/GYN.
- Observed approximately 3 surgeries per day.
- Followed industry professionals to learn appropriate methods for solving issues and best practices for task completion.
- Connected coursework with current events, encouraging students to apply academic knowledge in real-world contexts.
- Enhanced student comprehension by incorporating real-world examples and case studies.
Student Orientation Leader
Georgia Southern University
2022.03 - 2022.08
- Served as a resource for incoming students, answering questions and addressing concerns about university life.
- Evaluated the effectiveness of orientation programming through post-event surveys, providing valuable insights for future improvements.
- Enhanced student orientation experience by creating and implementing engaging activities for minimum of 100 students per orientation day.
- Led small group discussions focused on important aspects of college life such as study habits and time management strategies.
- Developed strong relationships with incoming students, serving as a mentor throughout their first semester on campus.
- Promoted university programs and extracurricular activities for increased student involvement.
Education
Bachelor of Science - Biology
Georgia Southern University
Statesboro, GA05.2024
Bachelor of Arts - General Studies
South Georgia State College
Douglas, GA05.2021
Skills
- Listening Skills
- Problem-solving skills
- Time Management
- Inventory organization
- Insurance Verification
- Effective communication skills
- Science and Biology
- HIPAA
Timeline
Front Office Assistant
Affinity Foot And Ankle Specialists
2023.05 - Current
Student Orientation Leader
Georgia Southern University
2022.03 - 2022.08
Shadowing Student
Coffee Regional Medical Center
2021.12 - 2022.12
Bachelor of Science - Biology
Georgia Southern University
Bachelor of Arts - General Studies
South Georgia State College
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