Faith Gurwell
Osceola,IA
Summary
Dynamic professional with extensive experience in customer service and front office management at Exemplar Care. Recognized for enhancing customer satisfaction through effective communication and meticulous attention to detail. Skilled in scheduling and cash handling, adept at fostering positive relationships while maintaining confidentiality and supporting administrative functions.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Exemplar Care
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Surveillance Supervisor
Lakeside Casino
04.2021 - 08.2024
- Coordinated response efforts during emergency situations, liaising with external security teams or first responders as needed to maintain safety and order throughout casino property.
- Optimized resource allocation by analyzing staff schedules and adjusting as needed to maintain adequate coverage during peak hours.
- Ensured compliance with state regulations, conducting regular audits of surveillance practices and equipment functionality.
- Collaborated with law enforcement agencies, providing critical information during investigations related to the casino property.
- Supported casino operations by identifying suspicious behavior patterns or activities that could potentially harm business interests or customer satisfaction levels.
- Minimized risk of theft or fraud through diligent monitoring of gaming floor activities and transactions.
- Established a strong rapport with other departments across the casino property, promoting collaboration towards shared goals such as patron safety or asset protection.
Paraprofessional
Interstate 35 Community Schools
08.2020 - 04.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Education
High School Diploma -
Indianola High School
Indianola, IA05-2006
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Oral and writing communication
- File organization
- Front office management
- Filing
- Sensitive information handling
- Administrative support
- Office administration
- Confidentiality handling
- Document management
- Skilled in Microsoft Office
- Multi-line telephone systems
Timeline
Front Desk Receptionist
Exemplar Care
08.2024 - Current
Surveillance Supervisor
Lakeside Casino
04.2021 - 08.2024
Paraprofessional
Interstate 35 Community Schools
08.2020 - 04.2021
High School Diploma -
Indianola High School
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