Faith Lewis
Administrative Assistant
Bozeman,MT
Summary
Warm and friendly individual with undeniable customer service skills. Dedicated to performing at high levels to meet guest needs and complete daily tasks, helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Enthusiastic employee, eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Front Desk Agent
Residence Inn Marriott
Bozeman, MT
01.2022 - Current
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Collected room deposits, fees and payments.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Sales Associate
SalonCentric
Bozeman, MT
07.2021 - 01.2022
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Completed orders and organized product deliveries to meet customer timetables.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
- Developed, marketed and sold full range of products and support services.
Shift Manager
Qdoba Eats
Bozeman, MT
06.2019 - 01.2020
- Trained and mentored new employees to maximize team performance.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Kept employees operating productively and working on task to meet business and customer needs.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Exercised composure under pressure and in escalated customer service scenarios.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
Education
Bachelor of Arts - English Education
Montana State University - Bozeman
Bozeman, MT05.2023
Skills
- Creative Solutions
- Credit and Cash Payments
- Guest Satisfaction
- Checking Guests In and Out
- Order Processing
- Time Management
- Store Opening and Closing
- Customer Service
Certification
-responsible alcohol server
-food handling safety
Timeline
Front Desk Agent
Residence Inn Marriott
01.2022 - Current
Sales Associate
SalonCentric
07.2021 - 01.2022
Shift Manager
Qdoba Eats
06.2019 - 01.2020
Bachelor of Arts - English Education
Montana State University - Bozeman
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