Faith Mason
Saratoga Springs
Summary
Dynamic sales professional with a proven track record at Brandy Melville, excelling in customer service and cash handling. Adept at visual merchandising and team collaboration, I effectively resolved customer issues while enhancing store presentation, contributing to increased sales and customer satisfaction. Committed to delivering exceptional results in fast-paced environments.
Driven Sales Associate with comprehensive experience in customer engagement, product knowledge, and inventory management. Display strong interpersonal skills coupled with the ability to handle customer complaints effectively. Demonstrated success in fostering customer relationships, growing sales revenues and contributing positively to team dynamics.
Overview
3
3
years of professional experience
Work History
Sales Associate
Brandy Melville
Riverton
10.2024 - Current
- Customer service skills
- Hands on tasks
- Cleaning responsibility
- Handled returns and exchanges according to company policies.
- Collected payments and provided accurate change.
- Processed credit card transactions quickly and securely.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Organized stockroom shelves according to size, color or style.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Engaged customers in friendly, professional dialogue to determine needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Worked with fellow sales team members to achieve group targets.
Assistant Manager
La Crepe OG
Ogden
09.2022 - 08.2024
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Produced thorough, accurate and timely reports of project activities.
- Communicated regularly with customers to gain insights into their needs.
- Responsibility of closing the store and keeping employees on task
- Dealing with any customer issues or helping wherever my team needed
Education
High School Diploma -
West Lake High School
Saratoga Springs, UT05-2025
Skills
- Customer service
- Cash handling
- Visual merchandising
- Sales techniques
- Team collaboration
- Conflict resolution
- Communication skills
- Time management
- Customer engagement
Timeline
Sales Associate
Brandy Melville
10.2024 - Current
Assistant Manager
La Crepe OG
09.2022 - 08.2024
High School Diploma -
West Lake High School