Faith McGregor
Crows Nest
Canton,MI
3
years of professional experience
Results-driven professional with a strong background in customer service and sales. Known for improving operational efficiency and resolving customer issues promptly to foster positive relationships and repeat business.
Work History
Server
11 Months- Acquired knowledge of seasonal menu changes to deliver tailored recommendations to guests.
- Developed knowledge of seasonal menu changes to provide informed recommendations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Implemented best practices for cleanliness and safety compliance, ensuring a safe dining environment.
Server
1 Year 5 Months- Delivered exceptional customer service in high-pressure dining environment.
- Managed order accuracy and timely food delivery to enhance guest satisfaction.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with kitchen staff to ensure seamless communication during peak hours.
Salesperson
1 Year 11 Months- Assisted customers with service selections and upselling additional products.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in billing.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Provided support in training new staff on operational procedures and customer engagement techniques.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Education
High School Diploma
Skills
Customer service
Sales expertise
Cash handling
Guest engagementnt
Order management
Feedback management
Professional appearance
Customer satisfaction
Timeline
Server
Athenian Eatery
11.2025 - CurrentRead More
Server
Crows Nest
05.2025 - CurrentRead More
Salesperson
Quickpass Car Wash
08.2023 - 07.2025Read More
Schoolcraft College
High School Diploma
Read More