Faith Modeste- Edwards
Queens,NY
Summary
Dynamic and results-oriented professional dedicated to creating positive experiences and empowering others. Proven expertise in customer service, hospitality, and team leadership, consistently inspiring high performance through exemplary leadership. Renowned for exceptional communication and problem-solving abilities, combined with a strong sense of empathy and approachability. Thrives in fast-paced environments while fostering collaboration and maintaining composure under pressure. Committed to personal growth and excellence, with a focus on making a meaningful impact in every role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Host
JFK Marriott
07.2024 - Current
- Greeted and escorted guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing guest seating arrangements for maximum efficiency
- .Communicate clearly with staff and managers to ensure smooth daily operations.
- Handle high-pressure situations calmly, providing solutions and maintaining a positive atmosphere.
- Support teammates across multiple areas to promote efficient service.
Line Cook
Ten Tavern
08.2023 - 05.2024
- Prepared menu items according to quality and safety standards.
- Maintained a clean and organized prep station for consistency and sanitation.
- Managed multiple orders during peak sports events, ensuring timely service.
- Coordinated kitchen workflow during high-volume periods to optimize efficiency.
- Trained new kitchen staff on procedures and best practices.
Cashier
Dollar General
02.2023 - 05.2023
- Provided friendly, efficient customer service and resolved inquiries.
- Processed customer transactions accurately using point-of-sale system.
- Maintained accurate cash drawer and balanced sales at shift end.
- Maintained a clean, organized checkout area and followed store safety standards.
- Supported team operations to maintain smooth store flow.
Line Cook
Carriage House
09.2022 - 02.2023
- Prepared and plated dishes according to precise recipes and presentation standards.
- Maintained cleanliness and organization in the kitchen, following sanitation guidelines.
- Adjusted menu items to meet customer requests and dietary needs.
Team Member
KFC/Taco Bell
10.2021 - 10.2022
- Prepared and cooked menu items to company standards.
- Took and fulfilled customer orders at the counter and drive-thru.
- Cleaned and sanitized workstations, dining areas, and equipment.
- Restocked ingredients and supplies during shifts.
Sales Associate
Zara
06.2022 - 08.2022
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
- Maintained visual merchandising standards to ensure appealing product displays and compliance with brand guidelines.
- Adhered to company policies while contributing to team goals.
- Delivered exceptional customer service to enhance shopping experience and foster brand loyalty.
Inbound Worker
Target
06.2021 - 10.2021
- Processed inbound shipments and stocked products efficiently.
- Organized sales floor inventory to maintain accuracy and accessibility.
- Handled defective and sensitive items per company and safety regulations.
- Promoted a clean and safe work environment through compliance and teamwork.
Dining Services
Aramark
08.2020 - 12.2020
- Prepared and served food items following portion and safety guidelines.
- Assisted with food prep, labeling, and storage for quality assurance.
- Provided quick, friendly service and ensured order accuracy.
- Maintained cleanliness in dining and kitchen areas.
Lead Tutor
Read Alliance
12.2017 - 04.2018
- Tutored children ages 6–7 to strengthen reading comprehension and literacy.
- Documented progress through daily logs and performance updates.
- Collaborated with staff during weekly meetings on student development.
- Participated in training to enhance instructional and communication skills.
Education
Bachelor of Arts (B.A.) - Criminal Justice
Mount St. Mary's University
Emmitsburg, MD05.2020
Skills
- Client support
- Effective communication
- Customer dining experience management
- Proficient in POS systems
- Inventory control
- Effective conflict resolution
- Regulatory sanitation compliance
- Collaborative teamwork
- Flexible in dynamic environments
- Strong focus on accuracy
- Effective multitasking abilities
- Strong organizational skills
Accomplishments
Employee of the Month, JFK Marriott | March 2025
Certification
RBT – 40 Hour Training Certificate
Timeline
Host
JFK Marriott
07.2024 - Current
Line Cook
Ten Tavern
08.2023 - 05.2024
Cashier
Dollar General
02.2023 - 05.2023
Line Cook
Carriage House
09.2022 - 02.2023
Sales Associate
Zara
06.2022 - 08.2022
Team Member
KFC/Taco Bell
10.2021 - 10.2022
Inbound Worker
Target
06.2021 - 10.2021
Dining Services
Aramark
08.2020 - 12.2020
Lead Tutor
Read Alliance
12.2017 - 04.2018
Bachelor of Arts (B.A.) - Criminal Justice
Mount St. Mary's University