Faith Murray
Proctorville
Summary
Customer support specialist with 7 years of experience in fast-paced financial and healthcare environments. Expertise in managing live chats, resolving complex issues, and providing customer-focused solutions in remote settings. Proficient in CRM systems and HIPAA-compliant communication, adept at balancing chat, email, and phone support.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Direct Support Professional
A BRIGHTER FUTURE
Ashland, KY
- Assisted clients with daily living needs and provided transportation to appointments, promoting independence and access to necessary services
- Administered medications to clients, ensuring accurate and timely delivery to support health and well-being
- Provided individualized support to clients, enhancing daily living skills and promoting independence.
- Assisted in developing and implementing personalized care plans tailored to client needs.
- Monitored client progress, documenting observations to ensure continuity of care and support.
Customer Service Representative
Discover
Remote
09.2022 - Current
- Managed remote account services, processing payments, activations, closures, balance transfers, and account updates to ensure seamless customer experiences
- Maintained steady call volume while delivering consistent customer support in high-demand environment, enhancing customer satisfaction
- Served as Senior Account Specialist for digital team, assisting card members via chat to resolve inquiries and improve service response times
- Facilitated peer mentorship to enhance team collaboration
Patient Service Representative
Marshall Pediatrics
Huntington, WV
06.2019 - 08.2022
- Directed phone calls, checked patients in and out, and referred patients to outside facilities.
- Facilitated daily operations by maintaining smooth patient flow and managing accurate information
- Facilitated the referral process to improve patient care coordination
Education
Associate of Applied Science - Business Administration And Management
Purdue Global Univeristy
05.2028
Skills
- Customer service
- Complaint handling
- Conflict resolution
- Documentation management
- Call management
- Live chat support
- Technical support
- Quality assurance
- Client interaction
- Computer proficiency
- Behavioral support
- In-person assistance
Accomplishments
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
Certification
- CPR Certification
- First Aid Certification
- Driver's License
Timeline
Customer Service Representative
Discover
09.2022 - Current
Patient Service Representative
Marshall Pediatrics
06.2019 - 08.2022
Direct Support Professional
A BRIGHTER FUTURE
Associate of Applied Science - Business Administration And Management
Purdue Global Univeristy