Faith Patea
Tacoma
Summary
Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
Marriott Hotels & Resorts
11.2023 - 06.2024
- Greeted guests warmly, ensuring positive first impressions and exceptional customer service.
- Managed front desk operations, including check-ins and check-outs efficiently.
- Answered phone inquiries promptly, providing information about hotel services and reservations.
- Processed guest requests and complaints, maintaining high satisfaction levels through effective problem-solving.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Service Advisor
Splash Rags Car Wash And Detailing
06.2024 - 01.2025
- Coordinated service appointments to optimize workshop efficiency.
- Assisted customers in understanding service options and pricing structures.
- Maintained accurate records of services performed and customer interactions.
- Provided detailed follow-ups on service progress and completion timelines.
- Trained new staff on customer service best practices and system usage.
Certified Traffic Control Flagger
AGS LLC
02.2025 - Current
- Monitored traffic flow to ensure safety and compliance with regulations.
- Coordinated with construction crews to establish safe work zones and detours.
- Directed vehicles and pedestrians using hand signals and signage for optimal safety.
- Conducted regular safety checks on traffic control equipment and signage integrity.
- Collaborated with local law enforcement to enhance public safety during operations.
Education
High School Diploma -
Lincoln High School
Tacoma, WA06-2024
Skills
- Customer service
- Attention to detail
- Time management
- Problem-solving skills
- Team collaboration
- Scheduling
- Verbal and written communication
- Hospitality services
- Work prioritization
- Data entry
- Telephone skills
- HIPPA
Timeline
Certified Traffic Control Flagger
AGS LLC
02.2025 - Current
Service Advisor
Splash Rags Car Wash And Detailing
06.2024 - 01.2025
Front Desk Receptionist
Marriott Hotels & Resorts
11.2023 - 06.2024
High School Diploma -
Lincoln High School