Faith Pena
Miami,FL
Summary
Diligent worker eager to take on challenging tasks and support the team. Bringing many years of experience. Safety-conscious and quality-minded, committed to ensuring efficient and effective completion of all assigned duties.
Skilled at operating with little oversight to complete tasks efficiently. Familiar with housekeeping, restocking and equipment operation practices. Tech-savvy and collaborative with friendly nature and driven approach.
Overview
10
10
years of professional experience
Work History
Stocker
Five Below
Miami, FL
10.2024 - 02.2026
- Stocked shelves with merchandise to maintain organized displays.
- Assisted customers in locating products throughout the store.
- Ensured product availability by restocking items quickly and efficiently.
- Customer Service: Greet customers enthusiastically, answer questions, and resolve concerns in a welcoming manner.
- Cashier & Register: Provide seamless checkout experiences, handle cash accurately, and assist customers at the register.
- Merchandising & Recovery: Restock inventory, organize shelves, and maintain the energetic, treasure-hunt aesthetic the brand is known for.
- Store Upkeep: Perform general maintenance tasks, including sweeping floors, organizing the stockroom, and cleaning.
- Sales & Promotions: Promote in-store events, highlight new products, and utilize suggestive selling to enhance the customer experience.
Crew Member
Crumbl Cookies
Miami, FL
10.2024 - 10.2025
- Prepared and baked cookies according to company recipes
- Decorated and packaged baked goods for customers
- Operated the cash register and handled customer transactions
- Maintained a clean, organized work area
- Provided excellent customer service in a fast-paced environment
Team Member
Pizza Hut
Miami, FL
05.2016 - 07.2018
- Food Preparation: Stretch dough, measure toppings, and bake pizzas according to strict recipes and quality standards.
- Customer Service: Greet customers, answer phone calls, take orders, and resolve customer concerns.
- Cleanliness: Wash dishes, fold delivery boxes, empty trash, and sanitize workstations.
- Teamwork: Support coworkers, especially during busy rushes, to ensure orders are made correctly and quickly.
- Operated cash register and processed customer transactions efficiently.
- Participated in training sessions to improve skills and knowledge of menu items.
Volunteer
Calvary Church
- Helped with events and activities supporting people in need
- Assisted with organizing donations and community outreach
Education
12th Grade -
Southridge Senior High
Miami, FLSkills
- Customer service
- Communication
- Team player
- Time management
- Organized
- Dependable
- Fast-paced work environments
- Cash handling
- Food preparation
- Inventory management
- Event organization
- Workflow efficiency
- Communication skills
- Fast-paced adaptability
- Problem solving
- Loading and unloading
- Flexible schedule
- Verbal and written communication
Volunteer Experience
Calvary Church, Volunteer, Helped with events and activities supporting people in need, Assisted with organizing donations and community outreach
Timeline
Stocker
Five Below
10.2024 - 02.2026
Crew Member
Crumbl Cookies
10.2024 - 10.2025
Team Member
Pizza Hut
05.2016 - 07.2018
Volunteer
Calvary Church
12th Grade -
Southridge Senior High