Faith Renteria
Dallas,TX
Summary
Organized and dedicated bilingual Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
Crate-All
09.2023 - Current
- Manage and maintain QuickBooks accounts, including data entry, reconciliation, and generating financial reports.
- Provide administrative support to the accounting department, including filing, scanning, and organizing financial documents.
- Assist with accounts payable and accounts receivable processes, including invoicing, payment processing, and collections.
- Coordinate with vendors and clients to ensure timely payment and resolution of billing inquiries.
- Assist in payroll processing, including tracking employee hours, preparing payroll reports, and distributing paychecks.
- Maintain accurate records of financial transactions and expenses for auditing purposes.
- Support the preparation of financial statements and reports for management review.
- Respond to inquiries from employees and external stakeholders regarding financial matters.
- Coordinate meetings and appointments, manage calendars, and arrange travel for accounting staff as needed.
- Assist in the preparation of budgets and forecasts, and monitor budgetary performance against targets.
- Ensure compliance with company policies, procedures, and accounting regulations.
- Perform general office duties such as answering phones, greeting visitors, and ordering office supplies.
- Assist in special projects and initiatives as assigned by management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Continuously seek opportunities to streamline processes and improve efficiency within the accounting department.
- Maintain confidentiality of sensitive financial information at all times.
Case Manager
TEKsystems
05.2023 - 09.2023
- My role is centered around providing comprehensive support and guidance to clients as they navigate various challenges and opportunities
- I work closely with a diverse range of individuals and families to assess their unique needs and develop personalized plans that empower them to achieve their goals
- Completed over 50 cases weekly, reviewing COVID housing rental assistance applications ensuring all applications were fit to be approved for payment
- Maintained and organized over 50 case records, documenting interactions, assessments, plans, and outcomes
- This ensured transparency, accountability, and a comprehensive historical overview of each client's journey
- Ensured that all documentation followed regulatory requirements and agency policies
- Maintained confidentiality and security of all information obtained during case management activities.
COVID-19 Contact Tracer
TEKsystems
02.2021 - 03.2023
- Contact tracer in a call center environment working with the San Diego Unified School District, supporting over 103,000 students, 13,500 employees, and 235 schools in the second-largest school district in California
- Conducted over 1,400 telephone interviews with individual parents whose children have been diagnosed with COVID-19 to determine exposure, assess symptoms, and provide instructions on isolation or quarantine
- Educated contacts on approved protocols to reduce the risk of spread
- Called contacts of newly diagnosed patients
- Collected and recorded information on symptoms into the web‐based client resource management platform
- Provided close contacts with approved information and instructions about quarantine procedures and, if appropriate, referred contacts for testing according to protocol
- Maintained confidentiality and security of all information obtained during contact tracing activities
- Collaborated with local health departments and healthcare providers to support contact tracing efforts
- Participated in ongoing training and development to maintain knowledge of contact tracing protocols/guidelines.
Assistant Manager
Dollar General
10.2019 - 02.2021
- Collaborated with store manager to lead and supervise the team to achieve sales targets, maintain customer satisfaction, and ensure company policies and procedures compliance
- Trained and mentored new team members and provided ongoing coaching and support
- Oversaw daily operations, including opening and closing procedures, cash handling, and inventory
- Management, responding to incidents/emergencies, and maintaining store appearance and cleanliness
- Communicated effectively with team members, management, and customers to ensure smooth and efficient store operations and address any issues or concerns
- Developed and implemented emergency response plans for security incidents or emergencies.
Education
Associate of Arts - Criminal Justice
Southern New Hampshire University
Hooksett, NH05.2024
Skills
- Excel
- Share Point Systems
- G-Suite
- Quickbooks
- Office Administration
- Computer Skills
- Data Entry
- Customer Service
- Administrative Support
- Microsoft Word
- Microsoft Excel
- Salesforce
Certifications Education
- Diploma-El Paso Academy West
- Bachelors- Southern New Hampshire University (Expected January 2026)
- Health Insurance Portability and Accountability Act (HIPAA) Training
- Covid-19 Contact Tracing (Coursera)
- Covid Vaccine Ambassador Training
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
Crate-All
09.2023 - Current
Case Manager
TEKsystems
05.2023 - 09.2023
COVID-19 Contact Tracer
TEKsystems
02.2021 - 03.2023
Assistant Manager
Dollar General
10.2019 - 02.2021
Associate of Arts - Criminal Justice
Southern New Hampshire University
Similar Profiles
David ThompsonDavid Thompson
Assistant Store Manager at Crate and BarrelAssistant Store Manager at Crate and Barrel
Jessica AnguianoJessica Anguiano
Associate Merchandise Planner at Crate and BarrelAssociate Merchandise Planner at Crate and Barrel
Isely NoelIsely Noel
Order Processing Specialist at Crate and BarrelOrder Processing Specialist at Crate and Barrel
Charmagne N. GelseyCharmagne N. Gelsey
Payroll Conversion Consultant at EmpowerPayroll Conversion Consultant at Empower
Hope RodriguezHope Rodriguez
Claims Adjuster at GEICOClaims Adjuster at GEICO