Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Hi, I’m
Faith Robb
Portage,IN
Summary
Overview
9
years of professional experience
Work History
USAA - Teleperformance
Customer Service Representative
01.2019 - 06.2022
Job overview
- Responded to routine inquires and complaints from customers regarding financial products and services while maintaining customer confidentiality.
- Addressed situations which required deviation from standard scripts by using critical thinking skills.
- Provided prompt, accurate, and courteous responses to customers and department staff regarding banking products and services.
- Maintained an in-depth knowledge in various financial products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Hampton Inn
Front Desk/Housekeeper
01.2021 - 01.2022
Job overview
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions
- Promoted positive guest relations through prompt, courteous, and efficient service while maintaining an upscale atmosphere meeting specifications and hotel standards
- Supported hotel operations by completing tasks with strong focus on quality and performance.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home.
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness.
Denny's
Server/Hostess
01.2015 - 01.2020
Job overview
- Adept at operating in fast-paced, busy environments with demanding objectives for sales, service and quality
- Talent for adapting to changing menus and policies, as well as handling all manner of customer issues in an organized and personable way
- Analytical problem-solver adept at managing time well.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
Education
South UniversitySavannah, GA
B.A. from Psychology
01.2026
University Overview
Portage High SchoolPortage, IN
High School Diploma
06.2016
University Overview
Skills
- Critical thinking
- Communication
- Empathy
- Organization
- Problem solving
- Teamwork
- Microsoft Office
- Account Management
- Retail Sales Customer Service
- Lotus Notes
- Active Listening
Timeline
Front Desk/Housekeeper
Hampton Inn
01.2021 - 01.2022
Customer Service Representative
USAA - Teleperformance
01.2019 - 06.2022
Server/Hostess
Denny's
01.2015 - 01.2020
South University
B.A. from Psychology
Portage High School
High School Diploma
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