Faith Robinson
Marysville,OH
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Gosh Enterprises, showcasing expertise in Scheduling Coordination and Problem-Solving. Excelled in team leadership and customer service management, driving significant improvements in process optimization and interdepartmental collaboration. Demonstrated exceptional multitasking and organizational abilities, ensuring project success without compromising quality.
Overview
38
38
years of professional experience
Work History
New Store Coordinator
Gosh Enterprises
01.2020 - Current
- Work directly with Franchise Partners to order Point of Sale Equipment for new Charleys Philly Steaks and Bibibop stores.
- Order replacement Point of Sale equipment for corporate and Franchise Partner locations when needed.
- Maintain installation schedules for Point of Sale equipment for stores all over the United States.
- Work directly with Construction Project Managers, Field Operations Managers and Franchise Business Consultants.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Facilitated smooth daily operations through effective communication between team members and leadership.
- Supported team members in resolving conflicts, fostering a positive work atmosphere conducive to employee success.
Store Analyst
Wendy's International
08.1986 - 12.2016
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Improved decision-making processes, providing senior management with detailed analysis and actionable insights.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
Education
Bachelor of Science - Office Management
Mount Vernon Nazarene College
Mt. Vernon, OH05.1985
Skills
Scheduling Coordination
Customer Service
Problem-Solving
Multitasking and Organization
Friendly and Positive
Team Leadership
Customer Service Management
Customer Relations
Work Planning and Prioritization
Outstanding communication skills
Documentation And Reporting
Timeline
New Store Coordinator
Gosh Enterprises
01.2020 - Current
Store Analyst
Wendy's International
08.1986 - 12.2016
Bachelor of Science - Office Management
Mount Vernon Nazarene College
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