Faith Robinson
Philadelphia,PA
Summary
Dynamic service representative with a proven track record at the City of Philadelphia Department of Public Health, excelling in customer service and data entry. Leveraged active listening to exceed productivity targets while ensuring customer satisfaction. Proficient in Microsoft Excel, I effectively resolved inquiries and enhanced client retention through exceptional support.
Overview
20
20
years of professional experience
Work History
Service Representative
City Of Philadelphia Department of Public Health
Philadelphia, PA
04.2024 - Current
- Managed incoming calls from customers seeking assistance with their orders or other services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Greeted customers and answered inquiries in a professional manner.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Administrative Assistant
New Hope & Faith Inc
Philadelphia, PA
01.2011 - 03.2024
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Conducted research on various topics as requested by management.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Maintained inventory of office supplies and placed orders when necessary.
- Responded to customer issues to provide immediate resolution and improve retention.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Handled incoming calls and directed callers to appropriate department or employee.
Cashier
Reb's Market and Delicatessen, US
Philadelphia, PA
01.2005 - 12.2010
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Coordinated with other departments when additional support was needed during peak hours.
- Greeted customers and answered any questions they had about the store's products and services.
Education
High School Diploma -
High School of The Future
Philadelphia, PA06-2011
Associate of Science - Computer And Information Systems
Aspria College
Philadelphia, PA06-2014
Associate of Science - Business Administration
Eastern Gateway Community College
Steubenville, OH06-2021
Bachelor of Science - Business Administration
Peirce College
Philadelphia, PA06-2026
Skills
- Customer service
- Technical support
- Data entry
- MS office
- Active listening
- Microsoft Excel
Timeline
Service Representative
City Of Philadelphia Department of Public Health
04.2024 - Current
Administrative Assistant
New Hope & Faith Inc
01.2011 - 03.2024
Cashier
Reb's Market and Delicatessen, US
01.2005 - 12.2010
High School Diploma -
High School of The Future
Associate of Science - Computer And Information Systems
Aspria College
Associate of Science - Business Administration
Eastern Gateway Community College
Bachelor of Science - Business Administration
Peirce College
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