Faith Rodriguez
Tobyhanna,PA
Summary
Dynamic hospitality professional with extensive experience at Kalahari Resorts & Conventions, excelling in customer service and effective multitasking. Proven ability to enhance guest relations and satisfaction through attentive service and personalized interactions. Detail-oriented and skilled in maintaining cleanliness, fostering a welcoming environment for diverse clientele.
Overview
3
3
years of professional experience
Work History
Hostess
Mt Palace
Mount Pocono, PA
06.2025 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
Barista
Kalahari Resorts & Conventions
Scotrun, PA
05.2024 - 08.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Ride Attendant
Kalahari Resorts & Conventions
Scotrun, PA
08.2022 - 05.2024
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Maintained a clean and organized work environment for both employees and guests, promoting a positive atmosphere.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Demonstrated flexibility by working various shifts including weekends, holidays, day shifts, or evening shifts as required by management.
- Contributed to a friendly workplace culture by fostering positive relationships with coworkers and displaying excellent teamwork skills.
- Displayed strong communication skills when interacting with diverse groups of guests from different backgrounds and age groups.
Education
Business
East Stroudsburg University of Pennsylvania
East Stroudsburg, PAPocono Mountain West High School
Scotrun, PA06.2023
Skills
- Customer service
- Effective multitasking
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Hospitality service expertise
- Guest relations
Timeline
Hostess
Mt Palace
06.2025 - Current
Barista
Kalahari Resorts & Conventions
05.2024 - 08.2024
Ride Attendant
Kalahari Resorts & Conventions
08.2022 - 05.2024
Business
East Stroudsburg University of Pennsylvania
Pocono Mountain West High School