Faith Thomas
Woodbridge,VA
Summary
Dynamic leader with a proven track record at Jersey Mike's Subs, enhancing shift productivity and fostering team development. Excelled in customer service and safety processes, significantly reducing incidents and elevating guest satisfaction. Skilled in conflict resolution and productivity monitoring, adept at driving quality assurance and team motivation.
Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Professional with significant experience in water safety and instruction. Highly skilled in risk assessment, emergency response, and teaching swimming techniques. Strong focus on teamwork and adaptability to meet evolving needs. Reliable and results-driven, excelling in both individual and collaborative environments.
Attentive Swim Instructor with proven abilities individual and group instruction. Careful about monitoring students to prevent injuries and other emergency situations. Knowledgeable about related equipment and teaching techniques. Certified in First Aid, CPR and water rescue.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Lead
Jersey Mike's Subs
04.2024 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Enforced company policies and regulations with employees.
- Mentored team members in professional development activities that ultimately led to promotions within the organization.
Water Safety Instructor
Sharron Baucom Dale City Recreation Center
10.2023 - Current
- Instructed students in water safety techniques.
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Reduced incidents of drowning by conducting comprehensive water safety education sessions for various age groups.
- Collaborated with other instructors to develop new teaching strategies, resulting in more effective swim lessons.
- Provided ongoing feedback to students regarding their performance improvements throughout the course duration.
- Maintained knowledge and certification of first aid and CPR.
- Served as a positive role model for students, demonstrating exceptional swimming skills and adherence to safety practices at all times.
- Provided support to parents and caregivers, addressing their concerns regarding child safety during aquatic activities.
- Managed equipment inventory efficiently, procuring necessary supplies promptly when needed for instructional purposes or maintenance tasks.
- Stayed up-to-date on industry trends and advancements by attending relevant conferences, workshops, and professional development opportunities.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Lifeguard Supervisor
Sharron Baucom Dale City Recreation Center
08.2023 - Current
- Administered first aid when necessary, demonstrating expertise in emergency response protocols and stabilizing injured swimmers until further assistance arrived.
- Reduced response time for emergencies by effectively coordinating lifeguard rotations and breaks.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement in their skills and abilities.
- Increased guest satisfaction by fostering a welcoming environment and addressing concerns professionally.
- Implemented innovative training techniques that increased the proficiency of staff members in water rescue scenarios.
- Ensured adherence to health codes by monitoring water chemistry levels consistently throughout each shift.
- Tested and maintained water quality with periodic sampling.
- Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
- Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
- Led successful drills and emergency simulations, fostering a culture of preparedness among staff members while instilling confidence in their ability to handle real-life situations.
Lifeguard 1
Waterworks Water Park
05.2021 - 08.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Upheld hygiene standards in pool and surrounding area.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
Education
High School Diploma -
CD Hylton High School
Woodbridge, VA05-2024
Skills
- Customer service focus
- Guest service
- Team motivation
- Sales proficiency
- Production leadership
- Productivity monitoring
- Scheduling expertise
- Daily workflows
- Safety processes and procedures
- Conflict Resolution
- Quality Assurance
- Time management abilities
Certification
- American Red Cross swimming, and water safety certification.
- CPR Certified- Ellis & Associates Inc.
- First Aid Certified- Ellis & Associates Inc.
Timeline
Shift Lead
Jersey Mike's Subs
04.2024 - Current
Water Safety Instructor
Sharron Baucom Dale City Recreation Center
10.2023 - Current
Lifeguard Supervisor
Sharron Baucom Dale City Recreation Center
08.2023 - Current
Lifeguard 1
Waterworks Water Park
05.2021 - 08.2024
- American Red Cross swimming, and water safety certification.
- CPR Certified- Ellis & Associates Inc.
- First Aid Certified- Ellis & Associates Inc.
High School Diploma -
CD Hylton High School
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