Summary
Overview
Work History
Education
Skills
Timeline
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Faithe Moreno

Vernon,NJ

Summary

Dynamic professional with a proven track record in enhancing customer experiences and sales outcomes, notably at Sussex Honda. Skilled in Salesforce and relationship building, I've significantly increased client bases through strategic outreach and expert customer support. Achieved through mastering both hard and soft skills, my approach consistently drives business growth and customer satisfaction.

Overview

9
9
years of professional experience

Work History

Receptionist/training Coach

Planet Fitness
01.2024 - Current

• Greet members, prospective members & guests

• Provide exceptional customer service

• Assist callers with a variety of questions

• Making sure the gym is kept clean & sanitary

• Sell memberships

Manicurist and Pedicurist

Nail Studio
03.2020 - 09.2024
  • Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
  • Improved appointment scheduling efficiency by implementing an online booking system.
  • Increased repeat business by building strong relationships with clients and consistently delivering exceptional service.
  • Mastered advanced nail techniques through continuing education courses, elevating the quality of services offered at the salon.

Truck Broker

Ultra Logistics
01.2022 - 05.2022
  • Managed high volume of daily shipments, ensuring timely delivery and customer satisfaction.
  • Streamlined operations for improved efficiency through meticulous monitoring of load statuses.
  • Maintained detailed records of transactions, facilitating accurate invoicing and financial reporting.
  • Resolved disputes between carriers and shippers promptly, preserving positive business relationships.

Business Development Representative

Sussex Honda
09.2019 - 12.2020
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Business Development Representative

Franklin Sussex Auto Mall
10.2017 - 02.2019
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Collaborated closely with marketing teams to develop targeted campaigns for lead generation.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Consulted with businesses to supply accurate product and service information.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

Business Development Representative

Napleton VW
11.2016 - 10.2017
  • Increased client base by identifying potential customers and initiating strategic outreach.
  • Conducted market research to identify new business opportunities and target areas for expansion.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
  • Brought in new accounts through successful networking strategies and promotional approaches.
  • Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.

Assistant Manager

Dunkin Donuts & Baskin Robbins
01.2016 - 11.2016
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Wallkill Valley Regional High School
Hamburg, NJ
06.2013

Skills

  • Customer Service
  • Multi-tasking strength
  • Excellent people skills
  • Relationship Building
  • Salesforce
  • Sales closing

Timeline

Receptionist/training Coach

Planet Fitness
01.2024 - Current

Truck Broker

Ultra Logistics
01.2022 - 05.2022

Manicurist and Pedicurist

Nail Studio
03.2020 - 09.2024

Business Development Representative

Sussex Honda
09.2019 - 12.2020

Business Development Representative

Franklin Sussex Auto Mall
10.2017 - 02.2019

Business Development Representative

Napleton VW
11.2016 - 10.2017

Assistant Manager

Dunkin Donuts & Baskin Robbins
01.2016 - 11.2016

High School Diploma -

Wallkill Valley Regional High School
Faithe Moreno