Faith Marie Zee
Santa Barbara,CA
Overview
5
5
years of professional experience
Work History
Sales Associate
Nordstrom
05.2024 - 12.2024
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Front Desk Associate
Population Salon
10.2023 - 05.2024
- Greeted clients in a warm and welcoming manner, providing excellent customer service at all times
- Managed salon appointments, including scheduling, rescheduling, and confirming appointments via phone, email, or in person
- Answered phone calls, responded to inquiries, and provided information about salon services and pricing
- Processed payments, including cash, credit card, and gift card transactions
- Maintained cleanliness and organization at the front desk area, including sanitizing surfaces and restocking supplies
- Assisted stylists and salon staff with various tasks as needed, including preparing client paperwork and organizing retail products
- Attention to detail and accuracy
- Ability to multitask and work in a fast-paced environment
Food Service Worker and Baby Sitter
UCLA Lake Arrowhead Lodge
05.2021 - 05.2023
- Provide friendly and efficient customer service, taking orders, answering questions, and addressing concerns
- Maintain cleanliness and sanitation standards in kitchen and dining areas, including washing dishes, cleaning surfaces, and disposing of waste
- Handle cash transactions, operate cash register, and balance cash drawer at the end of each shift
- Assist with inventory management, restocking supplies, and rotating perishable items to ensure freshness
- Engaged children in age-appropriate activities, including games, crafts, and outdoor play
- Prepared nutritious meals and snacks according to dietary preferences and restrictions
- Assisted children with homework assignments and educational activities
- Established and maintained a safe and nurturing environment for children to thrive
- Communicated regularly with parents to provide updates on children's activities and well-being
Retail Store Manager
Zee Place
08.2019 - 05.2022
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Established personal connections with customers, exceeding customer service expectations
- Kept accurate records of all interactions, including customer names, addresses, phone numbers, and product sales
- Kept workspace cleanly
Education
Bachelor of Arts - Psychology
Santa Barbara City College
Santa Barbara, CA05-2027
San Francisco State University - psychology
San Francisco State University
San Francisco, CA05.2027
Diploma -
Rim of The World High School
Lake Arrowhead, CA06.2023
Skills
- Customer service
- Restaurant experience
- Communication skills
- Time management
- Leadership
- Typing
- Experience with children
- Sales expertise
Timeline
Sales Associate
Nordstrom
05.2024 - 12.2024
Front Desk Associate
Population Salon
10.2023 - 05.2024
Food Service Worker and Baby Sitter
UCLA Lake Arrowhead Lodge
05.2021 - 05.2023
Retail Store Manager
Zee Place
08.2019 - 05.2022
Bachelor of Arts - Psychology
Santa Barbara City College
San Francisco State University - psychology
San Francisco State University
Diploma -
Rim of The World High School