Faith Rutendo Kambewa
Server
Fort Lauderdale,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Barista
B Ocean Hotels & Resorts
11.2023 - 06.2024
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Server
B Ocean Hotels & Resorts
05.2023 - 06.2024
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
Server
Holiday lnn Hotel
Harare, Zimbabwe
01.2022 - 04.2023
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
Education
Diploma - Hospitality Administration And Management
Nyangani High School
Zimbabwe.09.2021
Certificate - Hotel And Catering Supervision
Speciss College
Harare ,Zimbabwe 06.2020
Skills
- Table Bussing
- Food Running
- POS Systems
- Latte art
- Espresso machine operation
- Ordering Procedures
- Menu Memorization
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Safe Food Handling
- Active listener
- Cash Register Operation
Timeline
Barista
B Ocean Hotels & Resorts
11.2023 - 06.2024
Server
B Ocean Hotels & Resorts
05.2023 - 06.2024
Server
Holiday lnn Hotel
01.2022 - 04.2023
Diploma - Hospitality Administration And Management
Nyangani High School
Certificate - Hotel And Catering Supervision
Speciss College
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