Faizah Abdul Adi
Waltham,MA
Summary
I am a resourceful Administrative Assistant recognized for high productivity and efficient task completion. Skilled in customer service, scheduling, and administrative support. Excels in communication, accuracy problem-solving, and time management to enhance office operations and client satisfaction. Skilled in data entry, calendar management, document preparation, ensuring smooth operational flow and contributing to successful team collaboration and project execution.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Brown and Knight LLC
02.2025 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Front Desk Assistant
Bunker Hill Community College
01.2022 - 08.2023
- Assisted students with admission processes
- Created and optimized employee schedules for shift coverage.
- Trained new employees on proper front desk operations and customer service techniques.
- Resolved student complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Verified student information to establish appropriate response to their needs.
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Welcomed new and current students to front desk and engaged in friendly conversations while conducting check-in process.
Office Clerk
Ethos Boston money management
01.2019 - 05.2019
- Strictly adhered to confidentiality protocol regarding client information and documents.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Scanned documents into computer system for storage purposes.
- Performed data entry tasks into various databases as needed
- Answered and directed phone calls to appropriate staff members.
Education
Associate of Arts - Business Administration And Management
Bunker Hill Community College
Charlestown, MA12-2024
Higher National Diploma - Secretaryship And Management Studies
Takoradi Technical University
Takoradi08-2021
Diploma - Entrepreneurship
Bunker Hill Community College
Charlestown, MA05-2019
Skills
- Scheduling meetings and appointment
- Problem-solving skills
- Excellent communication skills
- Time management
- Documentation and recordkeeping
- Data entry
- Administrative skills
- Multitasking and organization
- Customer service
- Transaction processing accuracy
- Financial record keeping
Accomplishments
- Bunker Hill Community College Dean’s list of outstanding students
References
References available upon request.
Timeline
Administrative Assistant
Brown and Knight LLC
02.2025 - Current
Front Desk Assistant
Bunker Hill Community College
01.2022 - 08.2023
Office Clerk
Ethos Boston money management
01.2019 - 05.2019
Associate of Arts - Business Administration And Management
Bunker Hill Community College
Higher National Diploma - Secretaryship And Management Studies
Takoradi Technical University
Diploma - Entrepreneurship
Bunker Hill Community College
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