Azmain Inqiad Awaz
Elmhurst
Summary
Dedicated Customer Service Associate with over 3 years of experience in fast-paced retail and hospitality environments. Adept at managing transactions, resolving customer inquiries, and supporting team operations with professionalism and efficiency. Currently pursuing an Associate degree in Cybersecurity to expand technical expertise.
Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Dunkin’ Donuts
08.2024 - Current
- Company Overview: Terminal 8, JFK Airport
- Provide prompt service to international travelers, ensuring accuracy in transactions and order fulfillment.
- Maintain compliance with safety standards and airport protocols.
- Collaborate with teammates to manage high traffic periods and uphold cleanliness and operational efficiency.
- Terminal 8, JFK Airport
Customer Service Associate
Dunkin’ Donuts
Maspeth
03.2022 - 08.2024
- Company Overview: 59-51 Maurice Avenue, Maspeth, NY
- Managed customer interactions with professionalism and speed during peak hours.
- Processed payments accurately and maintained a clean, organized workspace.
- Supported shift leaders in opening and closing duties.
- 59-51 Maurice Avenue, Maspeth, NY
Customer Service Team Member
Paris Baguette
Queens
06.2023 - 12.2023
- Company Overview: Junction Boulevard, Queens, NY
- Assisted customers with bakery selections and processed orders.
- Maintained product displays and ensured the cleanliness of the service area.
- Promoted customer satisfaction through courteous and efficient service.
- Junction Boulevard, Queens, NY
Education
Associate of Science - Cybersecurity
LaGuardia Community College
06.2025
High School Diploma -
Milestone School
01.2022
Skills
- Customer Service
- Communication
- POS Systems
- Cash Handling
- Conflict Resolution
- Time Management
- Team Collaboration
- Adaptability
- Professionalism
- Problem Solving
- Sales Skills
- Critical Thinking
- Technical Support
- Empathy
Timeline
Customer Service Associate
Dunkin’ Donuts
08.2024 - Current
Customer Service Team Member
Paris Baguette
06.2023 - 12.2023
Customer Service Associate
Dunkin’ Donuts
03.2022 - 08.2024
Associate of Science - Cybersecurity
LaGuardia Community College
High School Diploma -
Milestone School