Falana Penn
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Total Loss Claims Adjuster
Acceptance Insurance Company
01.2016 - Current
- Enhanced customer satisfaction by efficiently managing total loss claims and providing timely resolutions.
- Reduced processing time for claims by streamlining the evaluation process and ensuring accurate documentation.
- Collaborated with appraisers to negotiate settlements, resulting in fair compensation for policyholders.
- Conducted thorough investigations to verify coverage and accurately determine liability in complex cases.
- Participated in a SWAT (Specialized Investigation) project to help reduce pending claims.
- Responsible for mentoring and training new associates.
License Adjuster
Asurion
01.2005 - 01.2016
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Streamlined workflow for faster claim resolution by coordinating with various internal departments and external agencies.
- Reduced the number of fraudulent claims by implementing advanced investigative techniques and collaborating with law enforcement when necessary.
Substitute Teacher
Metro Nashville Public Schools
01.2002 - 05.2009
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
Education
Associate of Science - Health Information Technology
Skills
- Damage Assessment
- Claims Investigations
- Total Loss Evaluation
- Producer Development
- Versatile
- Adaptable
- Autonomous
- Meticulous
Certification
Insurance Medical Billing and Coding
Timeline
Total Loss Claims Adjuster - Acceptance Insurance Company
01.2016 - Current
License Adjuster - Asurion
01.2005 - 01.2016
Substitute Teacher - Metro Nashville Public Schools
01.2002 - 05.2009
Draughons Junior College - Associate of Science, Health Information Technology
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