Summary
Overview
Work History
Education
Skills
Timeline
Generic

Falencia Desty

Haverhill,FL

Summary

Dynamic professional with experience as a BDC Representative at Napleton Palm Beach Acura, excelling in inbound and outbound call management. Proven ability to deliver compassionate patient care as a Certified Nursing Assistant, ensuring dignity and comfort.

Overview

2
2
years of professional experience

Work History

BDC Representative

Napleton Palm Beach Acura
West Palm Beach, FL
05.2023 - 05.2024
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.

Certified Nursing Assistant

Elite Premier Nursing Services
Palm Beach, FL
02.2025 - 04.2025
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature

Education

High School Diploma -

Lake Worth High School
Lake Worth, FL
05.2023

Skills

  • Patient care
  • Reliable team player
  • Compassionate
  • Inbound and outbound call management
  • Appointment scheduling

Timeline

Certified Nursing Assistant

Elite Premier Nursing Services
02.2025 - 04.2025

BDC Representative

Napleton Palm Beach Acura
05.2023 - 05.2024

High School Diploma -

Lake Worth High School