Fallon Blackard
Summary
Accomplished Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service and personal development.
Overview
12
12
years of professional experience
Work History
Assistant Store Manager
Starbucks
07.2024 - Current
- Assisted the Store Manager in analyzing sales data to identify KPI's and make informed decisions for improving overall store performance.
- Effectively used system checks to identify gaps and proactively resolve issues negatively impacting operations.
- Efficiently provided weekly work schedules to employees to accommodate business demands, preferred hours, promotions, launches and vacation requests.
- Interviewed, hired, and scheduled barista trainers with new partners, while collaborating with overseeing store manager.
- Cooperated with SSV's on inventory management with regular audits, assess order history vs on hand, reset pars and updated stock organization for Holiday launches.
- Continuously leading our missions and values by fostering a positive work environment, promoting teamwork, customer connections and partner development.
Store Manager
Express
02.2021 - 06.2024
- Managed daily operations at a $1.4 Million Express store
- Led a team of 20, driving strong compliance with company policies and goals
- Fostered a collaborative work environment, enhancing team productivity and morale
- Maintained a 92% customer satisfaction survey score
- Implemented digital tools to streamline sales and improve communication
- Oversaw operations, ensuring adherence to company policies and goals
Specialty Sales Team Lead
Target
03.2020 - 02.2022
- Oversaw specialty sales departments which included Style, Beauty, and Tech
- Elevated sales in Style, Beauty, Tech by leading dynamic team trainings and resolving conflicts between department needs vs business needs
- Cultivated a team-oriented environment that boosted productivity and morale within sales departments
- Monitored departmental performance meticulously, ensuring alignment with overall business goals
- Strategically planned weekly updates to each department
- Partnered with other store leaders to be compliant with business priorities
Sales Leader
Express
04.2013 - 04.2020
- Directed sales operations at Express between 2013-2020
- Monitored sales metrics closely, ensuring alignment with corporate goals
- Passionately led a dynamic sales team, inspiring peak performance
- Achieved top sales leader status several times during employment
- Regularly oversaw daily duties, such as; opening and closing routines, scheduling and payroll, metrics awareness, and customer satisfaction
Education
Diploma -
Nevada High School
Las Vegas, NV01.2008
Skills
- Customer Service Management
- Problem Solving
- POS Systems and Cash Handling
- Team Building and Leadership
- Employee Scheduling
- Evaluate Goals and Performance
- Strategic Planning
- Employee Development
- Retail Operations
- Attention to detail
- Loss Prevention
- Visual Merchandising
- Merchandising Strategy
- Inventory Management
Hobbies and Interests
- Team Manager - Girls Soccer, 2 years
- Volunteer Head Coach - Boys and Girls Soccer Teams, 5 years
- PTA Secretary - Kesterson Elementary School, 2 years
References
- Heather Maevers, District Manager, Express, HMaevers@Express.com, 1-213-910-1882
- Bet Phelan, Store Manager (Town Square), Express, B_Leynes@Yahoo.com, 1-619-300-5628
- Christian Lapuz, Store Manager (Fashion Show), Express, Christian.Lapuz.585@Express.com, 1-702-769-1940
- Enid Corso, Store Manager, Target, Enid.Corso@Target.com, 1-702-275-1648
- Kelsey Lewald, Regional Manager, H&M, 1-760-265-2996
Timeline
Assistant Store Manager
Starbucks
07.2024 - Current
Store Manager
Express
02.2021 - 06.2024
Specialty Sales Team Lead
Target
03.2020 - 02.2022
Sales Leader
Express
04.2013 - 04.2020
Diploma -
Nevada High School