Fanchon Curry
Lawrenceville,GA
Summary
Adept at driving financial improvements, I excelled at Atlanta Center for Reproductive Medicine by enhancing account reconciliation and patient collections. Leveraging skills in Microsoft Office and negotiation, I consistently met company goals, demonstrating a strong ability to manage accounts and provide exceptional customer service. My approach significantly reduced delinquencies, showcasing my commitment to excellence and results.
Overview
17
17
years of professional experience
Work History
Patient Collection Specialist
Atlanta Center for Reproductive Medicine
Sandy Springs, GA
11.2020 - Current
- Research and resolve patient billing errors
- Follow up on claims not processed or filed thru insurance
- Generate financial reports detailing 90-day aging balances
- Prepare and send accounts for collection agency placement
- Handle daily email correspondence from patients and physicians
- Arrange payment plans or loan options to resolve balance
- Apply credits to clear patient statements
- Request refund to the patient or insurance companies for any overpayment
- Review EOB's regarding patient responsibility amount
- Reconcile ledger to ensure payments and adjustments posted
- Establish good time-management for daily AR, credit, and collections
- Communicate with customers for follow-up
- Manage invoices billings, adjustments, and payment from customers
- Make collection calls to maintain and meet company delinquency goals
- Provide a good customer service experience
- Reconcile reporting on daily, weekly, monthly basis
- Participate in special projects/audit support and other duties as assigned
- Run 90-day+ accounts receivables report daily to identify account delinquency
- Review accounts for available credits, posting errors, outstanding claims, payment plans and makes corrections to account if applicable
- Reviews accounts for payments and patient disputes
- Prepare final invoice including collection fee for collection agency
- Email collection letters and statements for delinquent patients
- Answers patient calls and emails regarding their account balance
Revenue Cycle Specialist
Hollis Cobb & Associates
Duluth, GA
04.2019 - 10.2020
- Responsible for handling outbound/inbound calls related to the patient account balance
- Provide excellent customer service
- Determine and verify patient insurance coverage and eligibility
- Maintain patient financial agreement monthly
- Adhere to the 3rd Party Fair Debt Collection Practice Act and HIPAA law
- Establish a payment plan for resolution
- Negotiate settlement requests by attorneys and worker's compensation adjuster
- Follow up on claim updates with Auto insurance carriers regarding motor vehicle accidents
- Gather information for billing Commercial Insurance, Medicaid, Medicare, and Veteran Administration
- Submit insurance claims for billing
- Resolve billing discrepancies and request invoices
- Research write-off, debit, and credit adjustments
- Ensure patients understand deductible, coinsurance, and copayments
Collections Analyst
US Auto Sales
Duluth, GA
12.2015 - 03.2019
- Inbound/outbound calls to resolve 30-90 days past due auto loan payments
- Responsible for finding solutions on bringing loan current
- Follow up on documents for amended contracts and deferral requests
- Arranged payment plans based on customers' financial circumstances
- Identified loan discrepancies and escalated to Operation Manager
- Reviewed contracts for the title, bill of sale, gap insurance, and warranty
- Obtained proof of auto insurance coverage
- Deescalate complaint calls
- Processed due date changes and deferments
- Reconcile cash deposits reports
- Provide account holders, financial institutions, and dealerships with the pay off information
- Performed administration duties as assigned
- Verified demographic on account and update as necessary
- Work with the service department to resolve customer repair issues
- Focused on minimizing company losses such as repossessions and charge-offs
- Adhered to company compliance policies and procedures
- Utilize advanced skip trace locator and GPS tracker
- Processed repossession files based on loan history and days past due
- Update agencies on contact information to secure collateral properly
Student Loan Specialist
EOS-CCA
Rochester, NY
03.2013 - 05.2015
- Educated borrowers on Student Loan Repayment program
- Followed up on consolidation funding dates
- Discuss payment arrangement if not eligible for rehabilitation
- Adhere to consumer protection laws, standard practices and policies governed by the Department of Education
- Reviewed accounts for garnishment qualifications
- Obtain financial information from taxes to determine income eligibility
- Skip-Tracing to locate and contact borrowers
- Met and exceeded daily, weekly, and monthly performance goals and deadlines
Collections Representative
First Financial Asset Management
Atlanta, GA
03.2008 - 11.2012
- 3rd Party Collector
- Followed PCA laws and policies
- Specialized in the recovery of charged-off bank cards and over-drafted checking accounts
- Make suitable payment arrangements
- Maintain acceptable call quality assurance
- Updated credit reports through Trans Union, Equifax, and Experian
- Reviewed settlements and repayment proposals thru Debt Consolidation Program
Education
Medical Billing and Coding Degree - Health Care Administration
Georgia Gwinnett College
Lawrenceville, GA12-2025
Skills
- Microsoft Office
- Collections
- Account Management
- Microsoft Word
- Excel
- Outlook
- Accounts Receivable
- General ledger accounting
- Account reconciliation
- Medical collection
- Balance sheet reconciliation
- General ledger reconciliation
- Negotiation
- Asset management
- Research
- Quality assurance
- Customer service
- Epic
- HIPAA
- Cold calling
- Accounting
- Medical billing
- Insurance verification
- Medical coding
- Dispatching
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Collection Specialist
Atlanta Center for Reproductive Medicine
11.2020 - Current
Revenue Cycle Specialist
Hollis Cobb & Associates
04.2019 - 10.2020
Collections Analyst
US Auto Sales
12.2015 - 03.2019
Student Loan Specialist
EOS-CCA
03.2013 - 05.2015
Collections Representative
First Financial Asset Management
03.2008 - 11.2012
Medical Billing and Coding Degree - Health Care Administration
Georgia Gwinnett College
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